Switchboard/receptionist

**CARE AND BE CARED FOR - THIS IS YOUR HOME**

Switchboard/Reception duties include operating a Switchboard console within a centralized switchboard model, transferring calls, supplying information to callers and taking messages and performing other duties as assigned.

**What will you do**:
Operate a switchboard console in a centralized switchboard model, receiving calls and providing first call resolution or redirecting as appropriate;
Provide information to callers, transfer calls, take messages;
Prepare and collate materials to support Patient Services, including placement packages, Expected Death packages, etc;
Maintain the Reception desk area and complete regular administrative tasks;
Receiving incoming mail and courier deliveries, date-stamping, logging and tracking accordingly; preparing outgoing courier deliveries;
Greeting and signing in visitors and directing them to meeting rooms or to appropriate resources

Booking meeting rooms upon request through Meeting Planner;
Running weekly ERL reports and ensuring emergency bins are prepped through the completion of monthly emergency bin checklists;
In the event of an evacuation, ensuring the visitor sign in book is retrieved and provided to appropriate emergency lead;
Receiving incoming faxes and redirecting as appropriate;
Manage brochure racks/walls at Reception, communicating with external agencies to ensure materials are up to date and available;
Other duties as assigned.

**What must you have?**

Grade 12 or equivalent plus an additional program/course of up to 6 months

Two (2) to three (3) years’ experience providing clerical assistance in a similar or related work situations;
Exemplary telephone skills;
Exceptional customer service skills;
Experience in dealing with the public effectively; demonstrated focus on customer service;
Good analytical/organizational/prioritization skills to meet deadlines and solve problems;
Ability to work in a team setting; self-direct and takes initiative;
Flexibility in adjusting to various priorities according to need.

**Hours of Work**

**Additional Information**:
**What do we offer?**
**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**
**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**Why join us?**
**If you're interested in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

**Equity, Inclusion, Diversity and Anti-Racism Commitment**
- We thank all applicants for their interest; however, only those selected for an interview will be contacted._