Arts Advising Student Info Support

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Student Info Support 4 (Gr7)

Job Title

Arts Advising Student Info Support

Department

Program Support 4 | Arts Academic Advising

Compensation Range

$4,460.00 - $4,686.00 CAD Monthly

Posting End Date

April 2, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Jul 4, 2025

This is a full-time position with term end date of July 4, 2025.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

Organizational Status

Arts UBC degree is designed to give a student the breadth and depth of knowledge necessary for being an active global citizen. Students are often overwhelmed by the sheer plethora of courses and specializations available. The Student Information Support role provides assistance to students by clarifying degree requirements, by connecting to the appropriate resources, ultimately preparing the student for graduation. There are approximately 14000 students in the Faculty of Arts.

Reports to the Manager, Academic Advising, with direction from the Project Manager, Arts Workday Student Implementation, with mínimal supervision. The position works independently and with front-line and other staff. Makes independent decisions within guidelines. Requires initiative to plan and complete recurring assignments independently and good judgment to determine which of many methods are applicable. New or unusual problems outside the established guidelines and matters involving policy are referred to the Manager, Academic Advising, Academic Advisors or the Associate Director, Director or the Project Manager, Arts Workday Student Implementation, as appropriate. Interacts with all Arts academic departments and University student service units and UBC’s Integrated Renewal Program (IRP) Student.

UBC is embarking on a multi-year project to transform its academic and administrative support processes and systems environments for the entire UBC community with “Workday Student” projected to be implemented fall 2024. The vision for the Workday Student Program

is to transform the way UBC supports learning and research, and how UBC can work to create a cohesive and integrated experience for students, staff, and faculty.

Work Performed
- Responds to a variety of in-person, written, telephone and e-enquiries from students. Is able to communicate difficult information sensitively. Asks probing questions to determine student needs, researches and resolves complex inquiries and refers only the most complex inquiries to the Academic Advisors.
- Responds to student oral and written requests and interprets regulations regarding withdrawal from courses, letters of permission, deferred exams, transfer credits, registration blocks and review of assigned standing. Determines and processes increase in credit limits based on established guidelines. Provides information on courses and prerequisites enabling students to make informed decisions.
- Processes documentation for the Unit which includes letters of permission, academic concessions, graduation pending or confirmation letters.
- Ability to handle a high volume of requests with a high degree of accuracy and urgency
- Embraces new knowledge about advances in technology and learning initiatives at the university and applies this knowledge to the delivery of service to students.
- Must be familiar with other areas of the Faculty of Arts, Enrolment Services, Integrated Renewal Program, Student Development and Services, Access & Diversity and student life. Refers as required.
- Must exercise good judgment, be sensitive to a wide range of cultural and individual circumstances and be able to communicate information and guidance accurately and empathically.
- Is knowledgeable about customer service principles and provides service that is excellent, seamless and accessible. Deals with customer service complaints or refers to the Manager, Academic Advising, or the Associate Director or Director of Arts Academic Advising, or the Project Manager, Arts Workday Student Implementation, as appropriate.
- During Workday Student testing stages, develops understanding of user test cases and assists with functional testing; supports quality assurance efforts; records test results and any deviances from expected outcomes. Escalates issues to Manager, Academic Advising, and the Project Manager, Arts Workday Student, as appropriate.
- Assists in the training of new SIS staff, sharing knowledge and resources. Participates in training for Workday, develops expertise in Workday and provides recommendations on changes to

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