Academic Advising Lead, Student Services

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level A

Job Title

Academic Advising Lead, Student Services

Department

Education Support | School of Biomedical Engineering | Faculty of Medicine

Compensation Range

$5,209.17 - $7,485.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

May 24, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The School of Biomedical Engineering (SBME) at the University of British Columbia (UBC) is a partnership between the Faculties of Applied Science and Medicine, established in 2017. Currently the School has 36 core and joint faculty located on campus and at healthcare research institutes, 400+ undergraduate and graduate students, 20+ administrative staff and several research core service facilities. In addition, SBME will move in 2024/2025 into a new building on campus, which will act as a hub for biomedical engineering activities at UBC and beyond. The School is a nucleus for education and training, research, and innovation in biomedical engineering, creating new knowledge, new academic and training programs, and fostering translation and innovation, aspiring to be a global leader in the field. Its vision is to transform health care outcomes through unconstrained exploration of the best possible integrative solutions across engineering, medicine, and biology.

The Academic Advising Lead, Student Services, supports the day to day academic advising operations of the Student Services Office, which serves undergraduate and graduate students in BMEG programs. The position is responsible for leading the major functions of academic advising which include: orientation for new students, progress tracking for students, graduation adjudication, coordination of international exchange and the Coordinated International Experience program, student-focused events, course scheduling and course planning for all degree programs. This position also provides direction, mentorship, training and support to the team of Program and Advising Coordinators. The incumbent typically works standard hours; however, flexibility is required, as some responsibilities may require an irregular schedule, including evenings or weekends.

Organizational Status

This position reports directly to the Senior Manager, Academic and Special Programs, with directions from the SBME Leadership team, including the Graduate and Undergraduate Biomedical Engineering Program Directors, and the Director, Strategic Planning and Operations. In addition, the position works collaboratively with other leads in Student Services team and managers in other administrative teams within the SBME to enhance the effective delivery of information, educational programs, and to positively impact the student experience. Furthermore, this position is expected to work in collaboration with the Senior Manager and other managers in administrative teams to set annual goals and priorities and to work effectively across portfolios to deliver upon those goals.

Work Performed
- Develops and manages the daily advising activities within the Student Services office related to academic program administration and student advising.
- Assesses service delivery, develops policies, procedures, and processes within the department to better serve students or streamline program delivery.
- Supports the Program and Advising Coordinators to deliver excellent student service.
- Identifies effective ways to communicate with students using various methods and platforms, together with the Student Communication team and with Advising staff. This can include, but not limited to, editing website content and Canvas information, creating screencasts, etc., to reach students with the most relevant information for them.
- Manages or escalates exceptional student cases in collaboration with other UBC offices, key staff and faculty members such as Graduate Advisors, Engineering Academic Services, Program Directors, and the Senior Manager.
- Oversees all aspects of Winter and Summer course scheduling within the School, and engages in high level coordination and negotiation with

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