Order Desk Representative

6 months ago


Oakville, Canada Reunion Coffee Roasters Full time

Reunion Coffee Roasters is currently seeking an enthusiastic, detail-oriented, and knowledgeable **Order Desk Representative** who will provide our customers with professional and courteous assistance to ensure their satisfaction in all dealings with our company. Our new Order Desk Representative will promote appropriate products and services while addressing any customer concerns, all while generating loyalty and increasing sales.

As passionate coffee enthusiasts, the Reunion Coffee Roasters team is dedicated to one common goal: producing great coffee in a sustainable, accessible, and approachable way. From sourcing to production to distribution, our practices reflect the sustainability and quality that we’re known for in the specialty coffee industry. As a family business committed to making a difference, we rely on our employees to know and uphold the values that define the company: integrity, courage, collaboration, excellence, and communication. In turn, we ensure that our employees can be proud to work for us by taking care of them and making Reunion a great place to work.

Our Oakville headquarters houses our offices and our 30,000-square-foot roasting facility/warehouse. We’ve been named one of Canada’s Greenest Employers and one of Canada’s Top Small & Medium Employers. We care about our employees and do our best to give them a great working experience.

On a practical level, you will:

- Answer any incoming calls and forward as necessary;
- Respond promptly and professionally to customer inquiries;
- Handle and resolve customer complaints;
- Solicit and relay customer feedback to improve service;
- Direct requests and unresolved issues to the designated source;
- Track and follow up on orders as necessary;
- Process, distribute, and file invoices.

If you have the following qualifications, we want to hear from you:

- High school diploma required;
- Three years’ experience in customer service preferred;
- Proficiency with MS Word, Excel, and Outlook;
- Written and verbal fluency in English;
- Mathematical literacy (percentages, discounts, arithmetic, etc.);
- Interpersonal skills to work effectively in a diverse working environment;
- Strong attention to detail.

As a family-owned business, we strive to create a workplace where everyone is welcome. This requires the work of every member of our company to ensure that Reunion Coffee Roasters is equitable, diverse, inclusive, respectful, and protects the human rights of all employees, including those groups protected under the Ontario Human Rights Code.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$52,000.00 per year

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Ability to Commute:

- Oakville, ON L6J 7X6 (required)

Work Location: In person


  • Order Desk

    4 months ago


    Oakville, Canada Premier Brands, Ltd. Full time

    **Job Overview**: We are seeking an organized and personable Order Desk & Customer Service Representative to join our team. This dynamic position requires a multi-tasker who can handle routing, customer communication, order processing, and coordinating with sales reps, drivers, and customers. You’ll work in a fast-paced environment where accuracy,...


  • Oakville, Canada Help Desk Technology Full time

    We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. **Responsibilities**: Your responsibilities will include, but are not limited to: - Manage a...


  • Oakville, Canada Oakville & Milton Humane Society Full time

    Are you passionate about making a difference in the lives of animals and people? The Oakville & Milton Humane Society is seeking a Full-Time Front Desk Representative to be the welcoming face of our organization. The Oakville & Milton Humane Society (OMHS) is a dedicated non-profit organization focused on enhancing the lives of animals and connecting caring...


  • Oakville, Canada ITW Global Brands Canada Full time

    ITW Global Brands Canada is a business unit of a $16B multinational company, Illinois Tool Works Inc. Global Brands Canada is a leading marketer and distributor of core ITW brandsincluding:Permatex, Rain-X, Spray Nine, Black Magic, Slime, Fast Orange, Fix-A-Flat, and Gumout. The **Order Management Representative** supports customers in the retail,...


  • Oakville, Ontario, Canada Randstad Full time

    Job Title: Customer Service Representative - Front DeskAbout the Company: A well-established organization in the Oakville region is seeking a professional Receptionist for a full-time contract opportunity with the possibility of becoming a permanent role.Job Summary: We are looking for a friendly and customer-focused individual with exceptional communication...


  • Oakville, Canada Acorn Landscape Supply Full time

    The inside sales/ order desk agent is often the first impression and introduction to Acorn Landscape Supply. Your job is to provide a world class customer experience and your ultimate goal is to create lasting customer relationships with contractors and home owners in store and over the phone. You will handle the sales process from A-Z. You will be...


  • Oakville, Ontario, Canada Nour Private Wealth Full time

    About UsNour Private Wealth is a leading private wealth management firm specializing in financial planning, investment management, and insurance services for high-net-worth clients across Canada.Job SummaryWe are seeking an experienced Executive Administrative Assistant to join our front desk team. This is a full-time position requiring exceptional customer...


  • Oakville, Canada Fluidra North America Full time

    **Fluidra** is seeking a Full-**t**ime Customer Service (Order Entry) Representative at our Burlington, Ontario location.** **WHY WORK FOR FLUIDRA?** We are a leader in the global pool industry. Our portfolio includes some of the most trusted brands; we offer our customers an expansive array of products across both the residential and commercial pool and...


  • Oakville, Ontario, Canada Nour Private Wealth Full time

    About Nour Private WealthNour Private Wealth is a private wealth management firm specializing in financial planning, investment management, and insurance services for high-net-worth clients across Canada. As a progressive, growing company, we focus on delivering trusted advice to help our clients achieve financial success while fostering a collaborative,...


  • Oakville, Canada Oakville & Milton Humane Society Full time

    Do you pride yourself on making a difference in the lives of others? Are you passionate about animals and animal welfare? The Oakville & Milton Humane Society is a registered charity that is committed to protecting and caring for animals. The Full Time Front Desk Representative is the “face” of the organization for all visitors and is responsible for...

  • Front Desk/host

    2 weeks ago


    Oakville, Canada Dave & Buster's Full time

    Dave & Buster's is proud to be recognized by Forbes as one of **The Best Employers for Women** and one of **The Best Employers for Diversity in 2021.** POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will...


  • Oakville, Canada ProServeIT Full time

    Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you someone with strong organization, time management, and communication skills? Then, we want you! The Service Desk Dispatcher is responsible for attaining maximum utilization and prioritization of...

  • Front Desk/host

    7 months ago


    Oakville, Canada Dave & Buster's Full time

    Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES...

  • Front Desk/host

    7 months ago


    Oakville, Canada Dave & Buster’s of Canada, Inc. Full time

    Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES...


  • Oakville, Canada GO LOGISTICS INC. Full time

    **Job Posting - Front Desk Receptionist** Go Integrated Group of Companies requires a new Front Desk Receptionist with responsibilities covering a wide variety of clerical office duties in support of company administration. Other responsibilities will include coordinating and communicating office activities, greeting and screening visitors, answering and...


  • Oakville, Canada Independent Mechanical Supply Inc. Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. The Junior Counter Sales Representative is responsible for...

  • Help Desk Supervisor

    7 months ago


    Oakville, Canada St. Mildred's-Lightbourn School Full time

    **Help Desk Supervisor** **Full-Time Permanent Position** **Who We Are** Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred’s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her...

  • Help Desk Supervisor

    7 months ago


    Oakville, Canada St. Mildred's-Lightbourn School Full time

    Full-Time Permanent Position Who We Are Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred’s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing...


  • Oakville, Canada Independent Mechanical Supply Inc. Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. The Counter Sales Representative is responsible for taking...


  • Oakville, Canada International Power Systems Inc. Full time

    **International Power Systems** **(IPS)** has been a busy distributor of high quality Industrial Engines and Brand-Name Industrial Equipment since 1995. We are looking for an energetic, customer-oriented person to join our quest to deliver world-class order fulfillment. As a front-line member of our team, the **Bilingual** **Inside Sales Associate / Order...