Full Time Front Desk Representative/receptionist

1 day ago

Oakville, Canada Oakville & Milton Humane Society Full time

Do you pride yourself on making a difference in the lives of others? Are you passionate about animals and animal welfare? The Oakville & Milton Humane Society is a registered charity that is committed to protecting and caring for animals.

The Full Time Front Desk Representative is the “face” of the organization for all visitors and is responsible for the first impression we make. You will work closely with the rest of the Customer Care department in ensuring the goals and objectives as set forth by OMHS are met.

We have an opportunity for a full-time Front Desk Representatives to work 35 hours biweekly. Currently scheduled as Monday to Friday 9:45am - 6:15pm.

The role is responsible for greeting members of the public, answering incoming calls and customer service inquiries and forwarding to the appropriate areas, managing customer complaints and providing appropriate solutions. Working closely with other departments to provide excellent customer service is key.

The ability to work successfully in a team environment and build effective working relationships inside and outside the group is essential.

RESPONSIBILITIES:

- Greet and welcome guests when they enter the shelter
- Manage incoming calls and customer service inquiries; forwarding to the appropriate areas as required
- Provide backup to the Administrative Officer answering inquires from the public as they pertain to wildlife, domestic animals, and by-law & cruelty complaints
- Manage customer complaints and provide appropriate solutions in a timely manner
- Keep the front desk tidy with all necessary materials (pens, forms, paper, etc.)
- Responsible for processing payments on the POS system as they come in as they pertain to donations, licence payments, and other fees associated with the operations of the shelter, etc.
- Taking lost pet reports from members of the public
- Processing the documentation as it pertains to cremations and helping with receiving the body
- Receiving animals that are stray or surrendered from members of the public; completing and processing the appropriate documentation
- Intaking stray and surrendered animals and injured wildlife
- Accepting Adoption Applications for animals that are available
- Selling of dog licences and ensuring correct information
- Be accountable for and balance the register at the end of each shift
- Monitor the cleanliness of the lobby throughout the day, tidying as necessary
- Work closely with the other departments in the shelter to provide excellent customer service
- Training on other Customer Care duties
- Administrative duties as required, filing, photocopying, sorting, etc.
- Other Duties as requested and/or assigned

QUALIFICATIONS/EXPERIENCE
- Education: High School diploma and/or College as applicable
- Previous experience working within a customer service environment
- Experience working directly with animals an asset
- Proficient with Microsoft Office Suite of products
- Clear Criminal Background Check
- Must be reliable; ability to work all shifts, including weekends, and overtime as required
- Excellent organizational and time management skills are required
- Demonstrated ability to foster and maintain good public relations and customer service with the general public
- Excellent written & oral communication/interpersonal skills
- Ability to work within a team environment that can be fast paced and demanding
- Demonstrated diplomacy, tact and discretion
- Flexible and adaptable approach to changing situations
- A demonstrated compassion towards people as well as animals
- Demonstrated ability to work with diverse groups of people

The OMHS recognizes its duty to protect employees from health and safety risks and therefore any offer of employment is conditional upon you submitting proof that you are fully vaccinated with a Health Canada or World Health Organization COVID-19 vaccination series. Failure to satisfy this condition upon employment will result in the offer of employment being rescinded.
- **Commitment to Diversity and Accessibility**:_

The Oakville & Milton Humane Society believes that diversity and inclusion is about creating a culture that embraces the uniqueness of individuals and the communities in which we serve. We are committed to providing inclusive services where all staff, volunteers, donors, members, and customers feel respected and valued, regardless of origin, age, race, colour, sexual orientation, religion, gender, gender identity or expression, disability, social economic status, or any other bias.

We strive to create a safe and judgement free environment, in which we draw on the differences in who we are, what we have experienced, and how we think. We foster a workplace, and engage communities, where differences and abilities are valued, and everyone has access to the same opportunities. If contacted in relation to a job opportunity, please advise the HR Manager of accommodation measures which must be taken to enable you to be assessed in a fair and

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