Bilingual New Accounts Specialist

6 days ago

Toronto, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.

That’s why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity. Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community. We are always looking for like-minded professionals to join our team. Come grow with us.

Questrade is a disruptor in financial services, with a core focus on improving the lives of Canadians to become financially independent. We also take great pride in helping our employees grow their professional careers during our accelerated growth. To learn more about who we are check out our careers page.

The Bilingual New Accounts Specialist (French/English) role remains one of the most important customer facing positions across the organization. As a primary point of contact during the initial customer journey, the objective of a Bilingual New Accounts Specialist is to create and foster a positive relationship with Questrade customers.

**What you'll be doing**:

- Helping Canadians become much more financially successful and secure
- Continuously providing a high level customer experience by demonstrating our We Care values during each customer interaction
- Educating customers on Questrade’s trading platforms, and our products and services
- Ensuring a smooth onboarding journey, from start to finish
- Receiving weekly/monthly coaching, mentoring, and training from sales team members
- Participating and engaging in strategic sales initiatives, both for the department and for your respective team

**What you'll bring to the table**:

- Selflessness: be customer centric during every interaction
- Standards: want to work with the best & challenge yourself to perform at your best everyday
- Results-oriented & ownership: take pride in overachieving against your personal targets and contribute to the department exceeding its targets
- Agile: ability to manage multiple client communication channels, including inbound and outbound responsibilities
- Passion & ambition: care for what you do with a long term goal of continuing to learn and grow your career within the sales team or across the enterprise

**Qualifications**:

- Required: 1 - 2 years’ work experience in a sales environment with a strong focus on putting the customer first
- Required: Fluent in English and French, both verbal and written
- Desired: Strong communication skills and a quick learner
- Desired: Knowledgeable and passionate about financial markets and investment products
- Desired: Contact center experience, ideally in financial services

**Interviewing process for this role**:

- Intro & pre-screen with Talent Acquisition
- Virtual interview with the sales leadership team
- Offer, if successful
- Pre-employment background checks

**Compensation breakdown**:

- Base salary + monthly performance bonus

**Other benefits**:

- Employee pricing on Questrade’s products & services, where applicable
- Quarterly employee recognition ceremonies
- Monthly/Quarterly department/team wide social events

**Location**:

- Hybrid
- Training will be conducted on-site at 5700 Yonge Street, Toronto, ON, M2M 4K2

Sounds like you? Click below to apply
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