Service Advisor

2 weeks ago

London, Canada RAY CULLEN CHEVROLET BUICK GMC LTD Full time

Duties:

- Greet all customers promptly or, if unavailable, acknowledge their presence.
- Assist customers with requests for repair.
- Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.
- Obtain customer and vehicle data.
- Examine every customer’s service history before completing repair order.
- Indicate on repair order the exact repair instructions and main reason(s) for service call.
- Obtain customer’s written approval on all repair orders.
- Communicate with service customers to confirm nature of mechanical problem(s).
- Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.
- Follow-up on work in progress of each repair order during the day.
- Implement follow-up system of all repair orders to track progress.
- Advise customers on status of vehicle to communicate high customer care standards.
- Offer and arrange alternative transport for customers, if necessary.
- Answer all technical repair work and price related questions for customers.
- Explain the details of the work order to reassure customers of work completed.
- Notify customers immediately if additional work is required.
- Verify all repair orders to ensure completion prior to customer delivery.
- Notify customers of work completed and charges prior to customer pickup.
- Advise customers of the location of their vehicle or accompany them to the vehicle.
- Test-drive vehicle or refer task to Shop Foreman.
- Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.
- Confirm each customer’s method of payment and if necessary, obtain approval of credit.
- May contact customers when special-order parts arrive.
- Verify customer information and update if necessary.
- Resolve customer complaints courteously and promptly, or refer to Service Manager.
- Keep abreast of relevant changes in automobiles and dealership products.
- Maintain awareness of factory-recommended maintenance schedules.
- Attend all department meetings, and perform any other duties as required.

Qualifications:

- High School Diploma.
- 2-3 years’ related experience in an automotive service environment.
- Knowledge of related in-house dealership computer systems, an asset.
- Basic mechanical and warranty knowledge.

**Skills**:

- Excellent organization and multi-tasking abilities.
- Good visual acuity to assess service needs.
- Strong problem solving expertise.
- Pleasant telephone manner.
- Effective listening and communication skills.
- Manual dexterity for typing / keyboarding.
- Computer literate to look up customer’s service history, enter repair order information and update customer data.

Pay: $34,467.64-$74,748.17 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Overtime
- Weekends as needed

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

  • Automotive Service Advisor

    3 weeks ago

    London, Canada Vaughan Auto Service Full time

    **What’s In It For You** - Competitive wages plus bonuses - Benefits - Monday-Friday - No Weekends - Boot Allowances - On Going Paid Training - Excellent Work Environment With An Opportunity to Grow **What We Are Looking For** - Team player with a focus on customer service - Capable experience of active listen, accommodating needs and show empathy -...

  • Service Advisor

    2 weeks ago

    London, Canada Subaru of London Full time

    We are currently seeking a highly personable individual to fulfill the role of Service Advisor here at Subaru of London. The primary responsibility of the Service Advisor will be to serve as the intermediary between our customers and our service Technicians. This entails guaranteeing the delivery of exceptional customer service by engaging with customers to...

  • Service Advisor

    2 weeks ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Honda** **London, ON** **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Advisor **to work at **London Honda**! This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the...

  • Service Advisor

    4 weeks ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Kia** **London, ON** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Service Advisor

    2 weeks ago

    London, Canada Forest City Dodge Full time

    **You have a passion for cars and the automotive industry.** **You love talking to new people and building relationships.** **You are motivated by reaching set targets and goals.** **You are a driven person and enjoy providing excellent customer service.** **You are looking to join an amazing team of people to grow with.** **If this sounds like you, you...

  • Service Advisor

    4 weeks ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Honda** **London, ON** **London Honda** is an **AutoCanada dealership,** and we are looking for a **FT Service Advisor** to join our growing team! **Position Overview**: Documents customer concerns and advises customers on recommended and required maintenance and repairs. Prepares accurate cost estimates for labour and parts,...

  • Service Advisor

    3 weeks ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Kia** **London, ON** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Service Advisor

    2 weeks ago

    London, Canada AutoCanada Inc. Full time

    **Service Advisor** **London Honda** **London, ON** We are looking for - ** **a - **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! London Honda - ** **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience...

  • Service Advisor

    3 weeks ago

    London, Canada Highbury Ford Sales Ltd Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers at our dealership. Your role will involve providing exceptional customer service, coordinating automotive repairs, and maximizing sales opportunities. **Duties**: -...

  • Service Advisor

    1 week ago

    London, Canada Westgate Honda Full time

    Westgate Honda is looking for a **Service Advisor.** The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. They will act as a liaison between our customers and Service Technicians. We are looking for a customer-centric individual who is passionate about building relationships with...

  • Service Advisor

    2 weeks ago

    London, Canada Westgate Honda Full time

    Westgate Honda is looking for a **Service Advisor.** The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. They will act as a liaison between our customers and Service Technicians. We are looking for a customer-centric individual who is passionate about building relationships with...

  • Service Advisor

    4 weeks ago

    London, Canada Dalmar Motors Full time

    **Come join our team in the Newest Volkswagen Dealership in Canada but also the oldest Celebrating our 70th Years anniversary in 2023!** No weekends or evenings! Must be organized with the ability to multi-task and prioritize in a fast paced environment. Minimum 1 years service advisor experience is required. Volkswagen/CDK experience an asset but not...

  • Service Advisor

    2 weeks ago

    London, Ontario, Canada AutoCanada Inc. Full time

    Service AdvisorLondon HondaLondon, ONWe are looking for- a- Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team London Honda- is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to...

  • Service Advisor

    2 weeks ago

    London, Canada Ford Full time

    Eansor Auto Group is looking for an **Service Advisor** in London! The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers. The Service Advisor is responsible...

  • Service Advisor

    1 week ago

    London, Canada Oakridge Ford Full time

    Looking for a New Challenge? Look no further than **Oakridge Ford**! Oakridge Ford is a proud member of the Rafih Auto Group and is looking to grow and expand its business in the London area! To do this, we are searching for an Automotive Service Advisor! If you have Service Advisor experience or are looking for a new career, a dynamic personality, a great...

  • Service Advisor

    4 weeks ago

    London, Canada Oakridge Ford Full time

    Oakridge Ford is searching for an Automotive Service Advisor! If you have Service Advisor experience, a dynamic personality, a great worth ethic and have an organized approach to your daily life then you have what we are looking for as we can teach you the rest! A Career with Us Offers: - Top Wages and Benefits Program - Service Advisor - Salary +...

  • Service Advisor

    4 weeks ago

    London, Canada Tech Trailers Full time

    Job Summary: We are looking for an energetic, and well organized, Service Advisor to join our team for a 3-month contract. The responsibilities of this role are but not limited to: - Create company procedures & workflows. - Improve & implement customer interactions. - Improve & implement workflow by observing current practices. - Improve & implement start...

  • Service Advisor

    1 week ago

    London, Canada Quarrie's Tire and Auto Full time

    Quarrie's Tire & Auto is looking for an experienced service advisor. If you are a self motivated professional with a positive attitude and looking to help people, we have a career opportunity for you. **Responsibilities**: - Greet customers promptly and professionally - assist customers with requests for repairs and quotes - Utilize your strong customer...

  • Service Advisor

    1 week ago

    London, Canada Quarrie's Tire and Auto Full time

    Quarrie's Tire & Auto is looking for an experienced service advisor. If you are a self motivated professional with a positive attitude and looking to help people, we have a career opportunity for you. **Responsibilities**: - Greet customers promptly and professionally - assist customers with requests for repairs and quotes - Utilize your strong customer...

  • Service Advisor

    2 weeks ago

    London, Canada AutoCanada Full time

    Service Advisor London Honda London, ON AutoCanada , the largest publicly-traded automotive group in Canada, is NOW HIRING an experienced Automotive Service Advisor  to work at London Honda ! This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we...