Automotive Service Advisor

1 month ago


London, Canada The Kar Doctor (KD Automotive Inc.) Full time

**Overview**
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through their vehicle service needs while ensuring a high level of customer satisfaction. Your expertise in automotive repair and mechanics will be essential in providing accurate assessments and recommendations, ultimately contributing to the success of our dealership.

**Duties**
- Greet customers promptly and professionally upon arrival.
- Assess customer needs and provide detailed explanations of services required for their vehicles.
- Utilize mechanical knowledge to diagnose issues and recommend appropriate repairs or maintenance.
- Manage service appointments efficiently, ensuring timely completion of services.
- Communicate effectively with technicians regarding customer concerns and service requirements.
- Sell additional services or products that may benefit the customer’s vehicle performance.
- Handle cash transactions accurately and maintain records of all service orders.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.

**Qualifications**
- Proven experience in automotive repair or as a mechanic is preferred.

Strong customer service skills with a focus on building relationships and trust with clients.
- Sales experience is a plus, particularly in up selling automotive services or products.
- Solid mechanical knowledge to effectively communicate technical information to customers.
- Ability to handle cash transactions and maintain accurate financial records.
- Previous experience in a dealership environment is advantageous but not required.
- Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- experience with Mitchell on demand would be an asset

Join our team as an Automotive Service Advisor where your expertise will make a significant impact on our customers' experiences

Pay: From $23.00 per hour

Expected hours: 42.5 per week

Additional pay:

- Bonus pay

**Benefits**:

- Life insurance
- On-site parking

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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