Program Coordinator, Settlement Services

6 months ago

Mississauga, Canada Polycultural Immigrant and Community Services Full time

**Position Title**: Program Coordinator, Settlement Services

**Organization Structure**:Reports to the Program Manager

**Job Classification**:Coordinator

**Job Status**:Full-time

**Number of Positions**:1

**Location**:Mississauga

**Wages**:$32.00/hour for 40 hours per week

**This is NOT a bargaining unit position.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

**Responsibilities**:

- Supervise and coordinate the settlement and case management teams
- Assist in the hiring, training, and supervision of staff and volunteers
- Ensure proper staffing of the settlement and case management teams
- Responsible for approving timesheets and requests for time off
- Participate in network meetings with government departments, community organizations and other service providers
- Coordinate with community partners utilising existing partnerships and establish new connections with local service providers to effectively respond to refugees' needs
- Contribute to the development of organizational frameworks in the following areas: standardize program outcomes, deliver quality and timely program outputs, research immigration trends and gaps
- Monitor, collect, review, and prepare statistical and narrative reports ensuring accuracy through relevant databases and sources
- Supervise administrative procedures to meet program objectives, HR policy, and Collective Agreement
- Ensure that staff and volunteers follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure quality of service is maintained
- Coach, motivate, and supervise staff performance and administer disciplinary action in a timely manner
- Conduct performance reviews and take all needed actions to remedy identified issues
- Facilitate regular staff meetings as needed
- Prepare funding proposals as directed by the Program Manager
- Other duties as assigned

**Competencies**:
**Planning & Organizing/ Time Management**

Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

**Technical Expertise**

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

**Professionalism**

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

**Self-Management**

The ability to manage your own actions effectively and responsibly, well -being and time to achieve organizational goals, self-improvement and personal growth. To maintain an effective work/life balance in response to a stressful, challenging and dynamic work environment.

**Drive for Results**

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

**Coaching**

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviourally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

**Communications**

Uses a variety of communication styles and strategies to foster open communications, the exchange of information and discussion on an ongoing basis.

**Organizational Understanding**

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

**Qualifications**:

- University degree in Social Work, Management, Psychology, Adult Education, Counselling, or the equivalent combination of education and work experience
- Certificate in project management or PMP designation would be an asset
- Excellent communication and interpersonal skills
- At least three years’ experience in the supervision of staff
- Second language is an asset (French, Arabic, Swahili, Farsi, Dari, Pas

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