Manager Settlement Programs

6 months ago

Mississauga, Canada Peel Career Assessment Services Inc. Full time

**Job Summary**

The Manager, Programs and Services, oversees programs which primarily serve newcomers and reports to the Senior Manager. In this role, the Manager, Programs and Services, will be responsible for the successful direction of programs and for achieving committed targets and outcomes. Core responsibilities include, but are not limited to:

- building and strengthening relationships with partners, funders, and other stakeholders.
- managing staff to ensure program deliverables are met.
- effective mentoring, staff guidance, support, and monitoring.
- working in collaboration and supporting various programs including employment, volunteer/mentoring, youth, seniors, and mental health services.
- implementing an effective feedback system to meet and exceed the organization’s strategic goals related to quality service provision, accountability, and equity.
- Proven experience and/or training (i.e. Diversity & Inclusion) in working with employees and clients from diverse backgrounds.
- strong conflict resolution skills are critical for the role’s success.

**Skills and Duties**

Working closely with the senior management team and staff, the Manager will possess the following skills:
**Leadership**
- Manage all aspects of program delivery.
- Design, plan, administer and evaluate services to meet/exceed the agreed deliverables.
- Coach, supervise, guide, and develop staff for optimal performance including monitoring staff accountability on time management, client service outcomes, target attainment, and over-all program health; Stay up to date with current developments in laws and policies in the social service sector and community development.
- Identify and develop program enhancements, expansions, and new programming opportunities.
- Stay abreast with opportunities and regularly develop new proposals and renewal submissions to contribute to agency growth and diversification aligned with organization’s strategic plan.

**Programs Operations**
- manage data-based reports; ensuring that programs are well established to meet, and/or exceed, the expectations of the funders.
- Comply with various mandates of funder(s), submit reports within stipulated deadlines.
- Oversee programs at service location(s) and lead a team of front-line employees to achieve the program deliverables required under the funding agreement(s) with funders.
- Foster a work environment which upholds organization’s values of respect for all, providing high quality community programs, and continually learning to provide best practice programs.
- Set performance parameters, monitor individual achievements, support, and mentor team members, and conduct regular performance appraisals.
- Lead, facilitate and perform administrative tasks relating to program, staff, and organizational needs.
- Manage physical resources, program inventories and facilities.

**Relationship Management**
- Promote Peel Career Assessment Services Inc.’s Programs and Services to various partners and develop collaborative services for newcomers and other clients.
- Establish viable connections with new organizations, employers, mentors, and agencies in the GTA.
- Represent the organization to program community services and partners, as directed.
- Builds and maintain relationships with community partners and funders.
- Implement strategic ideas and initiatives for successful outreach, program expansion and enhancement.

**Financial Management**
- Work closely with Senior Management for budget development and funding approvals.
- Effectively administer and monitor program budgets and maintain best practices in expense management.

**Other Duties**
- Any other duties as assigned by Senior Management

**Required Competencies**
- Ability to execute computer work (50% of the workday) and to attend meetings.
- Willing and able to travel between worksites; and to attend off site events.
- Team-player with ability to maintain professional relationships with the team and work closely with the public, clients, and staff.
- Attention to details, self-supervision, multitasking, organizational ability, adaptability, sound judgement, effective written communication.

**Education and Qualifications**
- Bachelor’s degree in social work, Psychology, Education, Management, a related science or a combination of studies and experience as well as relevant practical experience working with newcomers.
- A minimum of 5 years of experience in program delivery/management in non-profit settlement sector.
- English and French a must
- Experience working in/delivering programs in any of the following fields: mentoring, settlement, employment, community partnerships, schools.
- Accountable and professional work ethics.
- Experience in management is required.
- Experience in delivering government funded programs; Federal (IRCC) funded programs specifically is an asset.
- Demonstrated experience in building and maintaining relationships with multiple stakeholders.
- Demonstrated abil

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