Human Resources Business Partner

2 weeks ago

Winnipeg, Canada IntouchCX Full time

**About IntouchCX**

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

We're looking for a Human Resources Business Partner to join our team for a temporary 1-year contract. The Human Resources Business Partner will be responsible for supporting a variety of HR functions within North America.

**As Human Resources Business Partner, You Will**
- Lead onboarding with all new employees to ensure experience is positive and timely from an organizational and HR perspective
- Support US corporate hiring and onboarding
- Provide support to the Human Resources Vice President (VP) via a range of tasks related to communications, organization, processes, administration, data entry, and other special projects
- Monitor, maintain, and resolve incoming tasks and/or contacts via the Human Resources Service Desk (HRSD) associated with the corporate office
- Provide HR policy guidance and interpretation to corporate staff
- Review and complete the accommodation process for all Canadian employee accommodation requests
- Support the Health & Safety Committee by participation as a guest in quarterly meetings and submission of meeting minutes to the HR Compliance team. Aid in the maintenance of the in office Health & Safety boards
- Identify and initiate Human Resources process improvements within our business unit
- Responsible for time-sensitive and confidential material
- Support executive team members in a timely and professional manner
- Monitor and handle disciplinary action and labour cases
- Maintain HR databases, computer software systems and manual filing systems

**Requirements**:
**As Human Resources Business Partner, You Have**
- Post-Secondary or Bachelor's Degree in Human Resources, HR Designation achieved or in process (preferred)
- A minimum of 3-5 years of HR experience in a fast-paced environment
- Thorough knowledge of employment-related laws and regulations
- Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
- Strong project management skills
- Effective verbal and written communication skills
- Strong analytical, problem solving and decision-making skills
- Strong interpersonal relations skills; able to deal with people at all levels of the organization
- IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

**Benefits**

Benefits of Working as a Human Resources Business Partner
- Competitive salary ranges from $53,000 to $60,000 CAD (dependent on experience, certifications, and portfolio)
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities

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