Head of Information Technology

6 months ago

Kitchener, Canada D2L Full time

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

**PLEASE NOTE**: D2L announced a planned spin-out of the D2L Wave product into a standalone independent company. This role will be a part of the new entity known as SkillsWave, and post-close will not be affiliated with D2L.

SkillsWave is a dynamic upskilling and education-as-a-benefit company dedicated to empowering individuals and organizations to thrive in the rapidly evolving landscape of work. Our innovative approach combines cutting-edge technology with personalized learning experiences to equip employees with the skills they need to succeed in their careers. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

**JOB SUMMARY**:
As the IT Leader at SkillsWave, you will be the primary point of contact for all internal IT needs, responsible for ensuring the smooth operation of our technology infrastructure and digital systems. Working closely with an outsourced tech firm handling the tech stack and hardware support, you will play a crucial role in optimizing our IT environment to support our growing business needs.

**HOW WILL I MAKE AN IMPACT?**
- **IT Strategy and Planning**: Develop and execute an IT strategy aligned with the company's objectives, leveraging technology to enhance operational efficiency and support business growth.
- **User Support**: Serve as the primary point of contact for all internal IT support requests, troubleshooting hardware and software issues, and providing timely resolution to minimize downtime.
- **Vendor Management**: Collaborate with external tech partners and vendors, including the outsourced tech firm, to coordinate IT projects, procurement, and service delivery, ensuring SLAs are met.
- **Cybersecurity and Data Protection**: Implement and maintain robust cybersecurity measures, including firewalls, antivirus software, and data encryption, to safeguard sensitive information and mitigate security risks.
- **IT Policies and Compliance**: Develop and enforce IT policies, procedures, and best practices to ensure compliance with industry standards and regulatory requirements, such as GDPR and HIPAA.
- **Technology Evaluation and Implementation**: Research and evaluate emerging technologies and tools to drive innovation and improve business processes, leading the implementation of new systems as needed.
- **Training and Documentation**: Provide training and technical documentation to educate employees on IT best practices, security protocols, and use of company systems and software.
- **Hardware and Asset Management**: Oversee hardware procurement, inventory management, and asset tracking, optimizing resource allocation and lifecycle management.
- **Disaster Recovery and Business Continuity**: Develop and maintain a comprehensive disaster recovery plan and backup strategy, ensuring mínimal disruption to business operations in the event of a system failure or data breach.

**WHAT IS D2L LOOKING FOR FROM ME?**
- **Technical Proficiency**: Strong technical skills across a range of IT disciplines, including network administration, systems integration, cybersecurity, and cloud computing.
- **Problem-Solving**: Analytical mindset with the ability to troubleshoot complex IT issues and develop innovative solutions to optimize system performance.
- **Communication**: Excellent communication skills with the ability to translate technical jargon into layman's terms and effectively interact with non-technical stakeholders.
- **Collaboration**: Ability to work collaboratively with external vendors and internal stakeholders to achieve shared objectives and deliver high-quality IT services.
- **Adaptability**: Flexibility to adapt to evolving technology trends and business requirements, adjusting IT strategies and priorities accordingly.
- **Attention to Detail**: Meticulous attention to detail and a commitment to maintaining accurate records and documentation.

**Suggested Qualifications**:

- Bachelor's degr

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