Warranty and Control Tower Operator

3 weeks ago

Richmond, Canada Cam Clark Ford Red Deer Full time

_**An excellent opportunity with a quickly growing, dynamic business **_

The Cam Clark Auto Group is seeking a results-oriented **Warranty and Control Tower Operator**for our **Cam Clark Ford, **in Richmond BClocation.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well

In the position of**Warranty and Control Tower Operator**, reporting to the **Service Manager**, you will be responsible for the efficiency, productivity, and profitability of the parts department operations.
- **Your will be accountable for**:_

**Warranty**
- Processing warranty claims promptly, reviewing and adjusting returns, and tracking each claim until its final resolution.
- Manage booking of technicians based on the vehicle's service history, and adjustments are communicated to department management.
- Maintaining a record of all claims submitted, returned, rejected, or paid.
- In-depth knowledge on warranty company policies and procedures, and updates changes whenever needed and identifies exceptional cases that may lead to special agreements with the manufacturer, completes required documents, and follows up.
- Timely closing of repair orders daily, refunds customers, and ensures all aspects of the warranty process are fulfilled within audit requirements.
- Has a keen eye to details in reviewing claims exceeding manufacturer's time frames, process and authorize transit claims, and track warranty parts.
- Prepares and provide accurate and on-time claim status report to the Service Manager.
- Monitors the use of special warranty programs for diagnosis time and straight-time repairs, and distributes campaigns, product recalls, and bulletins daily via the dealer/manufacturer communications portal.

**Control Tower Operator**
- Reviews and process incoming work orders and job assignments from customers and Service Advisors, assigning repairs to appropriate technicians, and tracking their progress.
- Provide exceptional customer service by maintaining open communication, addressing customer concerns, and keeping them updated on vehicle repair progress.
- Act as the critical link between customers and the shop, listening to their concerns, assessing their needs, and keeping them informed on the progress of their repair.
- Prepares invoicing and collecting payment from customers for services rendered, maintaining customer records and entering data into company's customer database.
- Other duties that may be assigned
- **To be successful in this role, you must have**:_
- Previous experience in a dealership is a must.
- A valid driver’s license and clean driver’s abstract.
- Attention to detail, prioritization skills, and time management.
- Computer proficiency skills.
- Experience with PBS is an asset.

If you feel you are qualified for this role, please submit your resume.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- automotive dealership: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Richmond, BC V6V 2C1 (required)

Work Location: In person

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