Warranty Associate
6 months ago
**UNLIMITED POSSIBILITIES AHEAD.**
**Position**: Warranty Associate
**Status**:Full-Time
**Dealership**: OpenRoad Lexus Richmond
**Department**: Service
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
**A Career at OpenRoad Means You’ll Enjoy**:
- Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Footwear Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, & a Tool Allowance.
- Internal and external, training & development opportunities for skill development and growth
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
- Recognition and Engagement Events
- And more
**ROLE & RESPONSIBILITIES**:
- Closing all repair work orders (retail, internal, warranty) in a timely manner
- Processing warranty documents and loaner vehicle claims
- Booking service appointments for guests
- Reviewing invoices with guests
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
- Invoice payments and process daily warranty claims
- Ensure correct labour and parts information is claimed.
- Correct rejected claims to ensure maximum number of claims are paid daily.
- Process and post Warranty Aging Report.
- Maintain an effective warranty claim filing system.
- Follow proper paper flow procedure for the Service Department.
- Verify and update customer information on the manufactures system.
- Maintain paperwork and write-up in an orderly manner, and ensure reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with other employees.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to adapt to different computer systems and software for daily job functions
- Ability to make sound decisions in a manner consistent with the essential job functions
- A valid British Columbia driver’s license, with a clean driving record
- Basic understanding of automotive mechanics and usage of CDK is an asset
- Ability to work Saturdays
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
**JOIN US AND GROW WITH US**
We thank all those that have applied. Only those considered for the position will be contacted.
-
Sales Associate
6 months ago
Richmond, Canada TMT Dispatch Ltd. Full timeEducation: Secondary (high) school graduation certificate - Experience: Will train **Tasks**: - Operate computerized inventory record keeping and re-ordering systems - Advertise and/or promote products, sales or services - Perform data entry - Provide customer service - Conduct sales transactions through Internet-based electronic commerce - Estimate or...
-
General Accounting Associate
3 months ago
Richmond, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: General Accounting Associate **Status**: Full-Time **Dealership**: OpenRoad Head Office Richmond **Department**: Accounting We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great...
-
Conciliation and Customer Care Specialist
4 weeks ago
Richmond Hill, Ontario, Canada TalentSphere Staffing Solutions Full timeAbout the RoleWe are seeking a skilled Conciliation and Customer Care Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and ensuring that all warranty deadlines are met.Key ResponsibilitiesVisiting active construction sites daily to provide support to customer service...
-
Automotive Parts Associate
7 months ago
Richmond, Canada Canadian Tire Full timeAre you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...
-
Customer Operations Associate
6 months ago
Richmond Hill, Canada Johnson Controls Full time**Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams...
-
Automotive Parts Associate
6 months ago
Richmond, Canada Canadian Tire Full timeAre you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...
-
Customer Care Representative
4 months ago
Richmond Hill, Canada TalentSphere Staffing Solutions Full timeCustomer Care RepresentativeRichmond Hill ONAbout our clientA leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space.Responsibilities will include but not...
-
Part Time Seasonal Sales Associate
3 months ago
Richmond, Canada Herschel Supply Co. Full time**ABOUT HERSCHEL SUPPLY** Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you're going next. Since 2009, we've never stopped taking risks. We're constantly innovating, growing...
-
Porsche Host
6 months ago
Richmond, Canada OpenRoad Auto Group Full timeThe new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. Porsche Centre Richmond is seeking **one (1) Full-Time or Part-Time Porsche Host...
-
Porsche Host
8 months ago
Richmond, Canada OpenRoad Auto Group Full timeThe new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. Porsche Centre Richmond is seeking a **Full-Time Porsche Host (Reception...
-
Porsche Host
6 months ago
Richmond, Canada OpenRoad Auto Group Full timeThe new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. Porsche Centre Richmond is seeking a Full-Time (7 months contract) Porsche Host...
-
Product Advisor
8 months ago
Richmond, Canada OpenRoad Auto Group Full timeThe new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. We are looking to build a team of driven automotive professionals who are excited...
-
Customer Service Representative
3 months ago
Richmond, Canada White Raven Brands Full time**Big Star Lights** is an e-commerce company that supplies high-quality, easy-to-install decorative lighting products for both professionals and DIY enthusiasts! We deliver quickly and provide outstanding customer support. We're seeking a motivated **Customer Service Representative in a Part-time Seasonal position** to join our team during our busy peak...
-
Assistant Service Manager
6 months ago
Richmond, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Assistant Service Manager - **_Exempt Position in an unionized environment_** **Status**: Full-Time **Dealership**: Richmond Honda **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle...
-
Apprentice Level 3/4
6 months ago
Richmond, Canada OpenRoad Auto Group Full timeThe new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. We are looking to build a team of driven automotive professionals who are excited...
-
Automotive Internal Advisor
4 weeks ago
Richmond Hill, Canada NewRoads Subaru Richmond Hill Full time**NewRoads Subaru Richmond Hill, **a division of the NewRoads Automotive Group, is hiring an **Internal Advisor**.** **This is an excellent opportunity to join a dynamic team with excellent earning potential. **Responsibilities of an Internal Advisor role include**: - Checking delivery sheets for customer vehicles to be delivered and ensuring deadlines are...
-
Porsche Host
7 months ago
Richmond, Canada OpenRoad Auto Group Full timeThe new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. Porsche Centre Richmond is seeking a Full-Time Porsche Host (Reception Associate)...
-
Customer Service Associate
2 months ago
Richmond, Canada Canadian Tire Full timeAre you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!! **Job summary** The Customer Service Representative works directly with customers and employees,...
-
Applewood Auto Group
3 weeks ago
Richmond, Canada Applewood Auto Group Full timeIt's All Good At Applewood! Our Business Development Center (Call Center) is looking for an outgoing, customer service-oriented BDC Representative and it's a hybrid working model! During the first 3 weeks of employment, you will need to commute for training purposes, you will be required to commute for occasional meetings to the Langley, Surrey and Richmond...
-
Product Advisor
6 months ago
Richmond, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD. We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. We are proud of our forward-thinking culture developed over 40 years of continuous...