Manager - Virtual Connect Analytics
6 months ago
33 Dundas Street West Toronto Ontario,M5G 3C2
**Key Responsibilities**:
**Analytical Capabilities & Critical Thinking**:
- Understand business KPIs, relevant drivers and factors that can help reach business objectives for teams such as Business Banking, Small Business and Treasury Payment Solutions and more.
- Design, develop, and implement innovative analytical solutions; and improve production and ad-hoc reporting processes with the goal of optimizing consumption and performance.
- Development and execution of strategic analytical solutions & reporting initiatives based on an understanding of the business strategy and stakeholder needs.
- Work with other data and analytics professionals to optimize, refine, automate, and scale analysis into repeatable analytics solutions and decision support tools.
- Demonstrate ownership and accountability to identify opportunities as well as implement and evaluate initiatives aimed at enhancing call center efficiency and sales effectiveness.
**Data Analytics and Best Practices**:
- Gather, organize, and analyze large, complex datasets (from multiple sources: both structured and unstructured) from customer data, call logs, sales data, and other relevant sources.
- Utilize statistical methods and analytical techniques to uncover trends, patterns, and correlations within the data.
- Identify key drivers impacting call center efficiency, sales productivity, and customer satisfaction; and perform in-depth analysis to provide actionable, data-driven insights and recommendations.
- Proactively identify opportunities for process improvements, cost reductions, and revenue optimization based on data analysis.
- Be a practitioner of data best practices including QA for data accuracy and integrity, stable design, code optimization, and automation techniques.
- Document and maintain operational procedures and processes relating to analytical and reporting processes.
**Reporting and Visualization**:
- Develop, maintain, and monitor comprehensive customized reports, dashboards, and data visualizations based on partner needs and communicate data driven insights effectively to stakeholders.
- Present insights and recommendations to peers as well as Senior Leadership in a clear, concise manner to facilitate data-driven decision-making processes.
- Develop and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences.
- Integrate information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
**Cross-Functional Collaboration**:
- Collaborate with cross-functional teams to implement and evaluate initiatives aimed at enhancing call center efficiency and sales effectiveness.
**Risk Management**:
- Ensure measurement reports meet governance and risk policies and identifying opportunities and solutions for continuous improvements.
**Qualifications**:
- Bachelor's degree in Mathematics, Statistics, Computer Science, Economics, or a related field of study. Advanced degree preferred.
- Typically, 5-7 years of relevant work experience in data manipulation and analysis, preferably in an analytics-driven environment. Familiarity with banking processes, call center software, and sales analytics platforms is a plus.
- Knowledge and deep understanding around Business Banking process, products and services is a plus.
- Proficiency in MS Office products and data analytics, data visualization and statistical tool sets including but not limited to SQL, SAS, R, Python, SPSS, Spotfire, Tableau, Power BI
- Strong analytical, problem-solving, and data-driven decision-making skills.
- Initiative-taking approach to identifying and addressing business challenges.
- Meticulous mindset with a focus on accuracy and precision.
- Excellent verbal and written communication, and presentation skills, with the ability to convey technical concepts to non-technical audiences.
- Ability to work independently as well as collaboratively in a fast-paced, dynamic environment.
- Ability to plan, organize and work on multiple tasks simultaneously whilst taking ownership and accountability.
- Proven experience and proficiency in Creative Thinking, Data storytelling, Decision Making and end-to-end project management.
**Compensation and Benefits**:
$68,000.00 - $126,000.00
**Pay Type**:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create la
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