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Protocol and Marketing Coordinator

7 months ago

Niagara, Canada Niagara Region Full time

**Division**:
Economic Development

**Temporary Duration**:
Approximate Duration: 12 months

**Job Summary**:
Salary Pending Reivew

Reporting to the Strategic Marketing Manager, the Protocol and Marketing Coordinator is responsible for facilitating the Division’s work in external marketing and investment attraction through the coordination of marketing campaigns, ensuring all protocols are met for inward visits and delegations and providing support to outward missions. This position coordinates, collaborates, and provides regular updates to various key interested parties throughout the project lifecycle. This role also has an indirect reporting relationship to the Manager of Trade and Investment.

**Education**:

- Post-secondary degree or diploma in business administration, marketing, office administration or related discipline.
- An equivalent combination of education, experience and qualifications may be considered.

**Knowledge**:

- A minimum of 1-3 years of related experience, preferably working in municipal government.
- Experience in economic development would be preferred.
- Demonstrated experience managing small to medium scale projects.
- Direct experience working with social media management tools.
- Knowledge of protocols necessary for dealing with diplomatic formality, precedence and etiquette.
- Knowledge of research and evaluation methodology, coupled with experience collecting, analyzing, synthesizing, and reporting on information/data is preferred.

**Responsibilities**:

- Coordinates, plans and implements strategic marketing activities, to meet divisional goals. (45% of time)_
- Plans and coordinates strategic marketing activities under the guidance of the Manager.
- Develops and implements project plans for individual projects (e.g. photo library, video shoots, and interviews).
- Acts as a liaison to external agencies, vendors etc. and helps ensure that timelines are met, and progress is tracked.
- Tracks and monitors project timelines and budget (e.g. sponsorships, RFP’s, promotional items, events).
- Working with the Manager, defines deliverables and activities that support implementation of key strategic actions of economic development initiatives.
- Leads and/or coordinates special projects and ad hoc divisional and cross departmental initiatives.
- Identifies and defines project planning and implementation issues, needs, and resources (e.g. financial and human resource requirements).
- Builds and maintains relationships with key internal and external interested parties.
- Maintains confidential and sensitive information acquired in the early project development stages.

**_
Provides project and administrative support to the Foreign Direct Investment (FDi) program to facilitate the work of the Manager, Trade and Investment. (35% of the time)_**:

- Coordinates all arrangements for conference attendance.
- Builds and maintains relationships with internal and external interested parties and captures information in the customer relationship management (CRM) system to facilitate ongoing communication.
- Ensures all promotional items and supporting materials are prepared and ready for outward missions.
- Coordinates requests for proposal (RFP’s) and agreements with vendors, while working with both internal divisions and external interested parties, to ensure timely completion of documents.
- Assists and coordinates with legal, financial and procurement matters.
- Gathers data and reports on project metrics. Assists in the development of Council reports and other ad hoc reports.- Manages the coordination and operational aspects of inward official delegation visits to Niagara. (20% of the time)_
- Ensures that all customs and regulations dealing with diplomatic formality, precedence and etiquette are organized in advance of a visit and seamlessly orchestrated.
- Provides briefings as appropriate to those involved in the itinerary.
- Provides guidance/direction on the preparation of materials (e.g., documents, articles, media releases) and works with internal and external Communications teams.
- Ensures required documentation and records management practices are adhered to and align with legislative standards and expectations.
- Working with the Manager of Trade and Investment, establishes goals, priorities, timelines and expectations of delegation visits.
- Arranges and coordinates logistics of delegation visits and oversees events as they occur in real time.
- Resolves urgent, confidential and sensitive issues as they arise and manages multiple and changing priorities from interested parties and representatives of the official delegation.

**_Perform other related duties and responsibilities as assigned or required._**:
Special Requirements
- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
- Regional staff strive to enable the strategic priorities of council and the organization thro