Triage Client Navigator

4 months ago

Brampton, Canada Catholic Family Services Peel Dufferin Full time

**Position Summary**

The Triage Client Navigator will provide first point of contact for clients to assess their level of risk and immediate needs at the Safe Centre of Peel. The incumbent will manage crisis and triage the need to the appropriate service partner

**Responsibilities**:

- Answer client inquiries regarding services and support clients in providing therapeutic triage and assessment.
- Conduct therapeutic, trauma-informed risk assessment and safety planning
- Facilitate referrals to on-site and off-site partners, agency programs, other professionals, agencies, services, or community resources appropriate to clients' identified needs.
- Process and maintain internal and external referrals.
- Liaise with on-site and off-site partner agencies that have made referrals to the agency
- Provide support to clients in crisis and conduct screening for risk to triage callers to the appropriate level of intervention.
- Provide information on community resources appropriate to clients' identified needs.
- Create initial enrollment on database with clients through various avenues such as face-to-face, telephone, and video to determine client needs, next steps and escalate if risk is determined.
- Prepare, compile, submit, and maintain accurate records, files, statistics, and additional relevant information in accordance with agency policy, and funding requirements.
- Keep accurate records and maintain client case file of all relevant information pertaining to assigned caseload.
- Collect relevant client demographic data.

**Qualifications**:

- Bachelor's Degree in Social Work, or related human service field and two (2) years of relevant work experience preferred.
- Registration (or eligibility for registration) with a health regulated college (e.g. College of Social Workers, Psychologists or Psychotherapists).
- Knowledge of the principles and practices of counseling, social work, and case management.
- Demonstrate positive interpersonal skills and ability to work in a team environment with coworkers, community providers and stakeholders and clients.
- Strong organizational and time management skills, ability to prioritize and meet multiple deadlines.
- Excellent verbal and written communication skills in English (South Asian languages would be an asset).
- Proficient in Microsoft Office suite and working knowledge of database management.
- Ability to work independently.
- A satisfactory Vulnerable Sector Criminal Records check

How to apply:

- **We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.**_

**Job Types**: Full-time, Permanent

Pay: $51,422.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

Expected start date: 2024-10-14

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