Client Service Administrator
2 weeks ago
Responsibilities- Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office.**KEY RESPONSIBILITIES**
**Customer Service** - first point of contact for our clients and to provide them with the best customer service in the industry:
- Greeting clients
- Answering the telephone
- Answering client queries
**Appointments** - manage our client appointments and schedule the HP’s appointments:
- Maintaining clinician’s schedules
- Triaging all appointments
- Changing appointments to accommodate client and clinic needs
- Using telephone pathway to book initial client appointments
- Contacting existing clients to schedule appropriate appointments.
- Following protocols associated with the companies Telephone Performance Analysis, including and not limited to training, coaching, and evaluating.
**Clinic Appearance** - responsible for the general maintenance of our clinics so that they are a first class hearing healthcare centre:
- Daily cleaning and tidying as needed.
- Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area.
- Maintaining and ordering office and clinic supplies.
**Hearing Professional and Administrative Support** - provide administrative support for the HPs in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC):
- Opening and closing the HHC
- Registering all new clients
- Maintaining all paper files including creating, organizing, filing and destroying
- Shipping and receiving
- Tracking all orders through administration system and shipping log
- Preparing orders for fittings
- Assisting with local events as needed
- Understanding and selling all ALDs
- Providing basic hearing aid maintenance including cleaning/checks and tubing changes
**Accounting and Third Party Insurance Support** - responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following:
- Assisting with client estimates
- Counting and reporting opening and closing cash float
- Processing all payments; cash, cheque, post-dated cheques, credit card and debit card
- Completing daily bank deposit slip completing physical deposit
- Completing daily sales reconciliation on time and accurately
- Completing monthly inventory and accounting controls
- Understanding Debits and Credits
- Having working to expert knowledge of all third-party insurance programs
- Completing and submitting all third-party insurance forms
- Following up on all outstanding third party claims
**QUALIFICATIONS**
- Post-secondary education in an applicable field
- Punjabi/Hindi speaking is considered an asset
- At least 2 years’ customer service experience
- Organized, detail-oriented, and comfortable working with multiple priorities
- #LI-CA1- #HearingLife_Canada
-
Client Service Administrator- Brampton Region
2 weeks ago
Brampton, Canada hearinglife_Canada Full time**Client Services Administrator Brampton Region**: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s...
-
Brampton, Canada hearinglife_Canada Full time**Client Services Administrator Brampton Region**: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s...
-
Millwright Mechanic
3 weeks ago
Brampton, Ontario, Canada client Full timeWe are looking for a Licensed Millwright for a client in Brampton. Please see below for further details.ResponsibilitiesTrouble shooting/repairs/installations of mechanical servicesCarryout oral/printed work requests and apply corrective measures in a timely fashion.Have intermediate grasp of related mechanical requirements and apply corrective...
-
Millwright Mechanic
4 weeks ago
Brampton, Ontario, Canada client Full timeWe are looking for a Licensed Millwright for a client in Brampton. Please see below for further details.ResponsibilitiesTrouble shooting/repairs/installations of mechanical servicesCarryout oral/printed work requests and apply corrective measures in a timely fashion.Have intermediate grasp of related mechanical requirements and apply corrective...
-
Millwright Mechanic
3 weeks ago
Brampton, Ontario, Canada client Full timeWe are looking for a Licensed Millwright for a client in Brampton. Please see below for further details.ResponsibilitiesTrouble shooting/repairs/installations of mechanical servicesCarryout oral/printed work requests and apply corrective measures in a timely fashion.Have intermediate grasp of related mechanical requirements and apply corrective...
-
Millwright Mechanic
4 weeks ago
Brampton, Canada client Full timeWe are looking for a Licensed Millwright for a client in Brampton. Please see below for further details. Responsibilities Trouble shooting/repairs/installations of mechanical services Carryout oral/printed work requests and apply corrective measures in a timely fashion. Have intermediate grasp of related mechanical requirements and apply corrective...
-
Client Services Manager
3 weeks ago
Brampton, Canada TC Transcontinental Full time**At TC Transcontinental, we've got it made, and that's because of the expertise of our team.**: We are currently looking for a Client Services Manager. Our Client Services Manager plays a pivotal role in interacting with our client, and TC internal production departments. The CSM will provide some project management, coordination, and production support by...
-
Millwright Mechanic
3 weeks ago
Brampton, ON, Canada client Full timeWe are looking for a Licensed Millwright for a client in Brampton. Please see below for further details. Responsibilities Trouble shooting/repairs/installations of mechanical services Carryout oral/printed work requests and apply corrective measures in a timely fashion. Have intermediate grasp of related mechanical requirements and apply corrective...
-
Service Administrator
4 days ago
Brampton, Canada Canon Canada Full time**Service Administrator** - Are you ready to take on a pivotal role where your attention to detail and administrative skills shine? The Service Administrator will report to our Service Billing Supervisor and plays a crucial role in ensuring the smooth operation of our service contracts. Responsibilities include auditing and creating Maintenance Agreements...
-
Client Service Coordinator
2 weeks ago
Brampton, Canada The Family Enhancement Centre Inc Full time**Title**: Client Service Coordinator **Company**: The Family Enhancement Centre **Number of Positions**: 1 Part-Time **Hours of Work**:Flexible (afternoons, daytimes, weekends as needed) **Start Date**: ASAP **Wage**:$17-$20 per hour **Who We Are**: The Family Enhancement Centre is a full service counselling centre working with children, youth,...
-
Clinical Services Administrator
4 days ago
Brampton, Canada Catholic Family Services of Peel-Dufferin Full timeJob Overview: We are seeking a Clinic Services Administrator who provide a high level of administrative and client support at the Safe Centre. In addition, the incumbent is responsible for creating a warm and supportive environment for clients and partner agency staff. The incumbent will manage crisis and triage the need to the appropriate service...
-
Manager, Administrative Services
1 week ago
Brampton, Canada Metro Air Ltd Full time**Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for training of staff - Plan, administer and control budgets for client...
-
Brampton, Canada Achev Full timeAchev Administrative Assistant for Peel Employment Ontario will provide centralized administrative duties for the Employment Services program. Reporting to the Employment Services Coordinator, the Administrative assistant will be responsible for pre-screening and scheduling client appointments, preparing statistical reports, and providing administrative...
-
Client Service Representative
2 days ago
Brampton, Canada ProResp, Inc. Full time**Client Service Representative** (Medical Administration) **William Osler ProResp **(Brampton, Ontario) **Full-time Contract Position **(Monday - Friday 9:00am - 5:00pm) **Duration: 6 months +** **Rate**: Starting at $20.90/hr (based upon experience) **Bonus**: 10% bonus upon completion of contract Fulfil your need for meaningful employment with an...
-
Operations Manager
2 weeks ago
Brampton, Canada Smart Truck Training Academy Ltd. Full time**Specific Skills**: - Hire and train or arrange for training of staff - Plan, administer and control budgets for client projects, contracts, equipment and supplies - Interview, hire and provide training for staff - Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative...
-
Manager, Administrative Support Services
2 weeks ago
Brampton, Canada Hawks Transportation Full timeor equivalent experience **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for training of staff - Interview, hire and provide...
-
Clinical Services Administrator
3 weeks ago
Brampton, Canada Catholic Family Services of Peel-Dufferin Full time**Clinical Services Administrator - Safe Centre of Peel** **(Full-time, Permanent)** Catholic Family Services of Peel-Dufferin (CFSPD) is a non-profit, charitable organization reflecting the values consistent with Catholic social teachings. CFSPD is a dynamic, growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to...
-
Operations Manager
2 weeks ago
Brampton, Canada Chennai Caters Inc. Full timeEducation: Bachelor's degree - Experience: 3 years to less than 5 years **Work setting**: - Manufacture - Retail/wholesale establishment/distribution centre **Budgetary responsibility**: - $500,001 - $1,500,000 **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other...
-
Client Services Representative
2 days ago
Brampton, Canada ProResp, Inc. Full time**Client Service Representative (Medical Administration)** **William Osler (Brampton, Ontario)** **Full-time Permanent Role (Monday - Friday 9:00am - 5:00pm)** **Salary Position: Minimum $40,000/year plus - based on experience** We are currently recruiting a Fulltime Permanent Client Service representative for our Brampton office. Fulfil your need for...
-
Warehouse Customer Service Administrator
1 week ago
Brampton, Canada SDR Distribution Services Full time**Scope/ Overview of Position**: Launched in 1979 as a wholesale and distribution company, SDR has transformed itself into a leader in the North American 3PL market, specializing in the fashion, footwear, accessories, and related soft goods fulfillment market niche. Well known within the industry for its attention to detail and the constant strive for...