Client Care Representative
6 months ago
We are searching for patient and attentive client care customer service representatives to join our team. You will be required to field scheme-related queries from customers, provide pre-authorization for medical treatment, and outline information regarding co-payments. You should also advise current and prospective members about the most suitable plans based on their needs.
Job Responsibilities:
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Granting pre-authorizations for medical treatment, if covered.
- Advising clients of outstanding co-payments.
- Recognize operational challenges and suggest recommendations to management, as necessary
Minimum Education amp; Experience:
- High School Diploma or equivalent
- Superb verbal and written communication skills.
- Thorough, with excellent listening skills.
- Ability to calm irate, anxious, or grieving customers.
- Capacity to navigate stressful situations with ease.
- Call center experience required (1 year preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
What We Offer At Park Animal Hospital:
- Competitive compensation
- Health benefits
- CE allowance
- Paid sick days
- Paid bereavement days (for the loss of pets and other close family)
- Profit sharing
- Malpractice insurance
- OVMA membership
- VIN access
- free access to Vet Alliance CE
- CVO and OAVT dues
- Fear Free dues
- Products at cost
- Discounts on services and products for your family/best friends
- 30-60 minute appointments
- Maximum of 3 surgical or dental procedures per day
- Flexible scheduling
- No on-call, overnight, or Sunday shifts
- No declawing, tail docking, ear cropping, de-barking
- No boarding, grooming, pet store clients, breeders or exotics
Park Animal Hospital celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you
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