Client Navigator

7 months ago

Brampton, Canada Catholic Family Services of Peel-Dufferin Full time

Catholic Family Services of Peel-Dufferin (CFSPD) is a non-profit, charitable organization reflecting the values consistent with Catholic social teachings. CFSPD is a dynamic, growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employees and excellent services to its clients.

CFSPD is the lead agency to the **Safe Centre of Peel (SCoP)** - a partnership of 15 social service organizations. SCoP is a safe and welcoming space where many agencies work collaboratively and integrate services to respond to victims and survivors of violence and abuse at a single location.

Are you looking to join a fun and dynamic team hoping to make a difference in the community? We want to hear from you

**Why work with us?**

We offer a comprehensive benefits package (pension plan, extended health, dental & insurance benefits), professional development opportunities, and generous leave provisions. Our organization also provides work life balance and free parking

**Responsibilities**:

- Conduct therapeutic, trauma-informed risk assessment and safety planning
- Works closely with on-site partners to ensure coordinated, responsive and timely service for clients
- Facilitates referrals to on-site and off-site partners, agency programs, other professionals, agencies, services, or community resources appropriate to clients' identified needs.
- Processes and maintains internal and external referrals; liaise with on-site and off-site partner agencies that have made referrals to SCoP and the agency.
- Provide telephone support, crisis intervention and follow-up for clients.
- Support outreach efforts as needed to promote an awareness and understanding of the programs and services provided by the agency and SCOP.
- Ensure all attempts of client contacts are documented while maintaining careful, accurate records and client case files of all relevant information.
- Create, update and maintain client enrollment information in database
- Assists in the orientation and training of new staff, students and volunteers

**Qualifications**:

- Bachelor's Degree in Social Work, Community College Diploma or related human service field and two (2) years of relevant work experience preferred.
- Excellent written and verbal communication skills
- Fluency in a second language, especially in South Asian languages is an asset.
- Commitment to intersectional feminist, anti-oppressive/anti-racist, trauma-informed service delivery approach
- Understanding of gender-based violence and its impacts at multiple levels
- Knowledge of the principles and practices of counseling, social work, and case management.
- Demonstrate positive interpersonal skills and ability to work in a team environment with co-workers, community providers and stakeholders and clients.
- Strong organizational and time management skills, ability to prioritize and meet multiple deadlines.
- Strong computer skills in Microsoft office suite.
- A satisfactory Vulnerable Sector Criminal Records check
- Willing to work within a Catholic values framework

**How to apply**:
**We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.**

**Salary**: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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