Service Coordinator

6 months ago

Vaughan, Canada HTS Engineering - Heat Transfer Solutions Full time

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive.

Controls Service Department - Service Coordinator

**Responsibilities**:

- Work safely following company policies and guidelines
- Dispatch a group of technicians using HTS software and web based programs as needed
- Enter work orders on a daily basis, following up on missing information (i.e.) site contacts etc.
- Review completed work orders and perform daily work order downloads
- Process recommendations
- Follow up to ensure shop drawings are received as required. Print outs for technician
- Receive packing slips and ensure correct information has been provided. Address discrepancies, file for review/match up for invoice approval
- Technician support for purchase orders, job information etc.
- Receive reports from field, forward to Project Manager, save copy on network in appropriate files
- Provide support to technicians for required materials follow up, address information, alternate site contacts, contractor info, review of previous visit findings etc.
- Review expenses; assign purchase order numbers based on expense type.
- Order warranty parts as needed. Follow up on part orders placed by field and technicians.
- Run payroll reports for assigned technicians
- Audit report to dispatch records and jobs to ensure accuracy
- Other duties as assigned

**Skills**:

- High level of commitment to customer service
- Strong Computer skills
- Excellent problem solving skills, interpersonal and communication skills
- Requires a self-motivated team player capable of managing multiple priorities
- Ability to work both individually and in a team environment
- Be a self-starter with a focus to contribute and succeed

We Offer
- Competitive wages
- Opportunity to grow within the company.
- Training
- Employee recognition awards

**Top benefits or perks**:
**As a member of HTS Engineering, you’ll enjoy**:

- Company events
- Incentive trips (meeting yearly sales targets)
- Comprehensive benefits package, including health, vision, EAP, and dental insurance.
- Paid time off
- On site parking

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