Automotive Service Coordinator
6 days ago
Zanchin Automotive Group is a leading dealership network that fosters a culture of excellence and innovation. As an Internal Coordinator, you will be part of a dynamic team that provides exceptional customer service and support.
About the RoleWe are seeking an experienced and enthusiastic individual to provide frontline customer communications and service for our department. Your primary responsibilities will include:
- Greeting customers promptly and acknowledging their presence if unavailable
- Coordinating with the service department to ensure seamless internal work order management
- Preparing vehicles for delivery, inspecting them prior to handover, and verifying service concerns
- Contacting customers daily to confirm appointments, update customer data, and capture email addresses
- Responding to inbound calls, scheduling appointments, and providing information about recommended maintenance and services
To succeed in this role, you will need:
- A strong background in sales and customer handling, preferably in an automotive or dealership environment
- 1 year of experience as a Service Coordinator/Customer Service Representative
- Proficiency working with ERP systems (CDK/Reynolds) and Customer Relationship Management Systems
- Ability to sell vehicle maintenance, adapt to changing environments, and meet deadlines
- Strong communication skills, attention to detail, and ability to maintain confidentiality
We offer a competitive salary package, including:
- $60,000 - $80,000 per year, depending on experience
- Enhanced Group Benefits Program, including medical, dental, vision, life insurance, and more
- Company-provided tools and equipment
- Ongoing development and training opportunities
- Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and more
As a leader in the industry, we value people-centric business modeling, entrepreneurial attitudes, and strategic thinking. Our dynamic company offers career development and advancement opportunities, a winning team environment, and a culture that celebrates transparency, communication, and engagement.
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