Technical & Hardware Support Analyst

2 weeks ago

Toronto, Canada SGGG Fund Services Inc Full time

Under the direction of the **Team Lead, Application & Technical Support**, the **Technical & Hardware Support Analyst** position is responsible for end-to-end tracking and management of IT assets to ensure that every asset is properly used, maintained, upgraded, and disposed of at the end of its lifecycle. You will liaise with end-users, management, executives, vendors and partners, and maintain a professional relationship. This represents a unique opportunity to join an existing team in a new role to support end-users of cutting-edge technologies.

**Core Responsibilities**
- Asset identification: Maintain inventory of IT assets (new, existing, disposed)
- IT Equipment delivery and retrieval: Deliver and retrieve IT equipment for new and departed users using regular or secure courier service
- IT Asset Tracking: Use corporate Asset Management tools to continuously monitor IT assets. Maintain contractual information (warranties, licenses and service-level agreements (SLAs)) and inventory data (location and condition of physical assets) for tracking each asset
- Maintenance: Maintain IT assets according to their lifecycle stage. Maintenance involves asset repair, upgrade, replacement and decommission. All maintenance activities performed on an IT asset are logged as part of the ITAM process so that the data can be used to assess the performance of the asset
- Responsible for resolving tickets, incidents and helpdesk issues, and the implementation of user MACD within the expected timeframe
- Install/uninstall servers, PCs, network equipment, phones and other business standard technology hardware on racks, desks, or floor
- Able to lift, move, and install heavy (50 lbs+) hardware equipment on racks in server rooms and storage rooms, and comfortable working in confined spaces of storage rooms, server rooms, under desks, and similar spaces
- Comfortable working in high voltage and noisy environments of server rooms and data centres
- Promote information and cybersecurity IST policies and industry best practices to protect SGGG-FSI’s intellectual property
- Play a supporting role in the execution of the corporate Disaster Recovery plan to ensure business continuity

**Qualifications**

**Work Experience**
- **1-3 years of technical support experience** in the Microsoft technology stack (Windows 10, Windows 11, Active Directory), end-user support and implementation of user MACD
- **1-3 years of hardware support and inventory management experience**:
**Education**
- University Degree or College Diploma in Computer Science (or equivalent experience in the field)
- Preference will be given to applicants with the ITIL Certification
- Preference will be given to applicants with current training and skill sets

**Soft Skills**
- Excellent communication skills
- Strong attention to detail
- Strong analytical skills
- Strong time-management skills
- Detail oriented and highly organized
- Ability to work with mínimal supervision to prioritize and manage work
- Ability to work as an effective member of a team

**About SGGG Fund Services Inc**.

SGGG Fund Services is Canada’s largest independent administrator of alternative funds with $75billion (CAD) under administration. Using Diamond, our proprietary fund administration software, SGGG-FSI’s 325 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United States, and India. Our vision is to be the first choice for fund administration.

We have repeatedly earned Top Hedge Fund Administrator at the Canadian Hedge Fund Awards, and have been named to several national Great Place to Work lists, including:

- 14th Overall in Canada
- Best in Ontario
- Best in Financial Services & Insurance
- Best for Inclusion
- Best for Today’s Youth
- Best for Women
- Best Managed by Women

Our total compensation package includes a competitive base salary, an annual bonus, health and dental benefits for employees and their families, life + AD&D + travel insurance, and a group retirement plan. We encourage and support professional growth, career development, and learning opportunities for our staff.

Our office is in the heart of downtown Toronto. We have adopted a hybrid work model that offers great flexibility between working remotely or in the office.

**How to Apply**
- Number of positions: 1
- Anticipated start date: ASAP
- Hire contingent on successful completion of a background check (employer paid)

SGGG-FSI supports a workplace that respects diversity and inclusion. We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values.

**Job Types**: Full-time, Permanent

**Salary**: From $15.50 per hour

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting

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