Technical Support Analyst

2 weeks ago


Toronto, Canada Uberflip Full time

The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation.

**What you will be doing**:

- Track support ticket activity in an automated support portal
- Help produce and maintain process documentation and desk-level reference guides to help the team improve efficiency
- Contribute to the Uberflip Knowledge Base, creating world-class content for all new feature releases or bug fixes; provide technical oversight during the knowledge publishing process

**What we're looking for**:

- You have 1-2 years in a technical support role (preferably in a B2B/Enterprise environment)
- Hands-on/practical experience in Web Development and programming using HTML, CSS and Javascript
- Working knowledge of Google Analytics, Google Tag Manager and Data Layer concepts
- Proven communication skills

**What you'll love about us**:

- **Great Company Culture**:

- ** Inclusive and Collaborative** work environment
- ** Competitive Health Benefits** for you and your family starting day one
- ** Wellness Programs** including company paid counselling
- ** Flexible Working Hours** and** Remote work flexibility**:

- ** Employee Stock Option Program**:

- ** Unlimited Vacation Days**:

- ** Additional Paid Health Days**:

- ** Parental Leave Top Up Program**:

- ** Learning Credits **to put towards your professional development
- (Virtual) Regular Standups, Demos, and Socials to keep us aligned and connected
- And so much more
- Uberflip is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive and diverse we are, the better our work will be. If you're smart and great at what you do, come as you are._



  • Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...


  • Toronto, Canada Robertson & Company Ltd. Full time

    Position: IT Analyst - Technical Support Duration: 2 yearsExtension: YesConversion Possible: YesSchedule: Shifts- 7:30 am- 6:00 pm - flexible to work shifts between these hoursRotation Schedule: YesInterview Process: 1 interview100% onsite.Location: 4880 Tahoe Blvd, Mississauga/Downtown Toronto T4:$30/hr T4 SUMMARY OF DAY TO DAY RESPONSIBILITIES:- Servicing...


  • Toronto, Canada Olade Consulting Full time

    **Technical Support Analyst - SYSPRO Canada** **Key Responsibilities** Customer Support and Call Logging - Provide day-to-day telephone - Consultants, Value Added Reseller Consultants and Direct Customers. - Answer the Support telephone line and assist callers. - Create support cases for received calls in Freshdesk - Manage new support cases in your queue...


  • Toronto, Canada Robertson & Company Ltd. Full time

    Position: IT Analyst - Technical Support Duration: 2 yearsExtension: YesConversion Possible: YesSchedule: Shifts- 7:30 am- 6:00 pm - flexible to work shifts between these hoursRotation Schedule: YesInterview Process: 1 interview100% onsite.Location: 4880 Tahoe Blvd, Mississauga/Downtown Toronto T4:$30/hr T4 SUMMARY OF DAY TO DAY RESPONSIBILITIES:- Servicing...


  • Toronto, Canada Robertson & Company Ltd. Full time

    Position: IT Analyst - Technical Support Duration: 2 years Extension: Yes Conversion Possible: Yes Schedule: Shifts- 7:30 am- 6:00 pm - flexible to work shifts between these hours Rotation Schedule: Yes Interview Process: 1 interview 100% onsite. Location: 4880 Tahoe Blvd, Mississauga/Downtown Toronto T4:$30/hr T4 SUMMARY OF DAY TO DAY...

  • Technical Analyst

    7 days ago


    Old Toronto, Canada Tundra Technical Solutions Inc. Full time

    Story Behind The NeedScotiabank’s Global Technology Solutions (GTS) – Infrastructure Operations Environment Support Team is responsible for support and project deployments, both on premise Data Centres and the Cloud, to support the Critical Payment Related Applications. We are responsible for supporting and deploying new technologies, following best...

  • Technical Analyst

    7 days ago


    Old Toronto, Canada Tundra Technical Solutions Inc. Full time

    Story Behind The NeedScotiabank’s Global Technology Solutions (GTS) – Infrastructure Operations Environment Support Team is responsible for support and project deployments, both on premise Data Centres and the Cloud, to support the Critical Payment Related Applications. We are responsible for supporting and deploying new technologies, following best...

  • Technical Analyst

    1 week ago


    Old Toronto, Canada Tundra Technical Solutions Inc. Full time

    Story Behind The NeedScotiabank’s Global Technology Solutions (GTS) – Infrastructure Operations Environment Support Team is responsible for support and project deployments, both on premise Data Centres and the Cloud, to support the Critical Payment Related Applications. We are responsible for supporting and deploying new technologies, following best...

  • Technical Analyst

    7 days ago


    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    Story Behind The Need Scotiabank’s Global Technology Solutions (GTS) – Infrastructure Operations Environment Support Team is responsible for support and project deployments, both on premise Data Centres and the Cloud, to support the Critical Payment Related Applications. We are responsible for supporting and deploying new technologies, following best...


  • Toronto, Canada Uberflip Full time

    The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. What you will be doing: Answer questions and help troubleshoot tickets from Uberflip customers by phone/email/web...


  • Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...


  • Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...


  • Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...


  • Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...


  • Toronto, Canada Colas Rail UK Full time

    **Subsidiary**:Colas Canada Inc.- JOB OVERVIEW- Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building this continent’s infrastructure. As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge,...


  • Toronto, Canada NP Financial Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 years or equivalent experienceTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign...


  • Toronto, Canada NP Financial Full time

    Education: Expérience: EducationBachelor's degree or equivalent experienceTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications...


  • Toronto, Canada Fidelity Investments Full time

    Description About Us: Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...


  • Toronto, Ontario, Canada Pala Interactive Full time

    Salary: Boyd Interactive (formerly Pala Interactive) is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its...

  • IT Support Analyst

    3 weeks ago


    Toronto, Canada CB Canada Full time

    IT Support Analyst On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. IT Support Analyst – Job Description The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs Manage technical support related issues via ticketing system Ability to conduct research into...