Technical Analyst I
3 weeks ago
Salary Range: $50,405 - Check out the YMCA’s total compensation package
Location: 90 EGLINTON AVE E, Unit 300
Work Hours: Must be available to work 37.5 hours/week
Employment Type: Regular Full Time Salaried
Number of Vacancies: 1
Anticipated Start Date: July 03, 2023
Deadline to Apply: June 23, 2023
**Be the Spark** Join our dynamic IT team, where every day is different, and you will always be engaged with meaningful work
As part of the IT technical support team, the Technical Analyst performs assignments related to the implementation, operation and support of the IT infrastructure systems; is responsible for providing technical support to end user requests by identifying, prioritizing, tracking and providing resolution to user’s infrastructure problems; is responsible for the setup, installation, and configuration of hardware and software for new locations as well as managing moves, adds and changes to existing locations.
**In this role, you will**:
- Facilitate “helpdesk” support for all information technology related queries and problems including hardware and software related issues and provide a high level of service responsive to user needs.
- Troubleshoot problems with network, user, hardware and/or software and selects and implements appropriate action.
- Provide instruction to staff when new acquisitions, upgrades or changes are made.
- Provide 24/7 emergency support on a rotation basis.
- Assist in the implementation of new infrastructure projects by providing technical expertise and support to IT team members.
- Perform other duties as assigned.
**What you need to succeed**:
- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
**You bring**:
- A computer science or related degree preferred
- A minimum of two (2) years’ experience supporting corporate wide IT infrastructure systems and services as a Support Analyst or Help Desk Agent
- Minimum technical certification MCP; MCITP: Enterprise Desktop Administrator
- ITIL v3 Foundations certification is preferred
- Requires knowledge and understanding of the following technologies:
- Windows Operating Systems: Windows Server 2008 and 2012, Windows 10, Windows 7
- Server Administration/Technologies including: Active Directory (AD), DNS, DHCP
- Network Technologies/Protocols/Security including Ethernet, TCP/IP, IPSEC, 802.11g/n, wireless, and cabling
- BackupExec, Ivanti Security Suite
- Incident Management software - Jira ServiceDesk, Confluence, Insight
- Blackbaud’s suite of products, including Raiser’s Edge, Financial Edge and Advanced Budget Management is required
- Active Network’s Class Membership & Program system is an asset
- Excellent verbal and written communication skills
- Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
- Demonstrated ability as technical/computer trainer
- Understanding of YMCA business practices and procedures an asset
- Highly organized with strong follow-up skills
- On-call availability to support business systems, database, web and internet services, on a scheduled rotation
- Access to a motor vehicle is a must for this position, as travel within the region is required
- Flexibility regarding work hours, including evenings and weekends
- Ability to work in an efficient manner independently and as part of a team
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Excellent written communication skills
- Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
- Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers in IT, work effectively with diverse stakeholders, and integrate equity into program design
**Why work for the YMCA?**
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.
Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child
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