Customer Service Representative
4 weeks ago
Customer Service Agent Role at Centura
We are seeking a skilled Customer Service Agent to join our team at Centura. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our residential customers who wish to order equipment for their construction projects.
Key Responsibilities:
- Answer calls and emails from customers to assist with their inquiries and provide solutions to their problems.
- Enter quotations and sales orders into the system, modifying them if necessary to ensure accuracy and efficiency.
- Carry out a close follow-up of orders to ensure timely delivery and satisfaction of customers.
- Provide technical information on our products to customers, analyzing their needs to recommend appropriate solutions.
- Work in partnership with the sales and credit departments to ensure seamless communication and customer satisfaction.
Working Conditions:
- We offer a full group insurance program, 100% paid by the employer, to ensure the well-being of our employees.
- Our group RRSP with employer contribution provides a secure retirement plan for our employees.
- Free parking and public transportation nearby make it easy for our employees to commute to work.
- Our full gym and Centura training center are available on-site, promoting a healthy work-life balance.
- Recognition of years of service and social committee activities foster a positive work environment.
Requirements:
- 1 to 2 years of customer service experience is required, with oral and written bilingualism in English and French.
- 1 year of experience in floor coverings is an asset, as is intermediate knowledge of the Office Suite.
- Knowledge of Epicor's P21 software is also an asset, as is the ability to manage stress and priorities.
- Team spirit and collaboration are essential for success in this role.
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