Csr - Customer Service Representative

3 months ago

Montréal, Canada Diversitech Canada Full time

**A PROPOS DE DIVERSITECH**

Diversitech est un leader dans le secteur de la filtration industrielle de l'air. Notre organisation fournit des produits fiables spécifiquement conçus pour aider à préserver un environnement de travail sûr et sécurisé en capturant et en contenant efficacement les particules de fumées, et de poussières. La vaste gamme de produits de Diversitech est distribuée et appliquée à l'échelle mondiale grâce à nos équipes internationales de vente et d'ingénierie hautement qualifiées. Pour plus d'informations, visitez Diversitech.ca, ou suivez Diversitech sur LinkedIn.

**RÔLE ET RESPONSABILITÉS**
- Répondre aux appels entrants des clients concernant l'état des commandes, les problèmes liés aux produits, les questions de facturation, la disponibilité et le prix des produits, les informations relatives à l'expédition et d'autres préoccupations d'ordre général.
- Préparer avec précision les devis, les commandes, les autorisations de retour de marchandise et les commandes de consignation.
- Agir en tant que point de contact principal entre les clients et tous les autres départements (opérations, ingénierie, administration).
- Maintenir les enregistrements de la base de données en s'assurant que les informations sur les clients sont exactes et à jour.
- Créer et ajouter du matériel aux fichiers numériques et vérifier la base de données pour détecter les erreurs ou les redondances.
- Jouer un rôle proactif dans l'identification et le signalement des sujets de préoccupation des clients (tendances) et formuler des recommandations pour aider à résoudre les problèmes et améliorer les normes de service.
- Se tenir au courant de toute modification des procédures de traitement et des politiques de l'entreprise.
- Contribuer aux activités non essentielles lorsqu'on le lui demande, telles que le comptage des stocks, le rapprochement des factures, la préparation des documents de vente, la documentation d'expédition, etc.

**COMPÉTENCES ET EXPÉRIENCE**
- Attitude "Customer First" avec un minimum de 3 ans d'expérience dans le service à la clientèle.
- Capacité à rester toujours professionnel et courtois avec les clients et les collègues.
- Parfaitement bilingue (écrit et oral) en anglais et en français.
- Sens de l'organisation et des priorités afin de pouvoir travailler dans un environnement multitâche.
- Capacité à travailler à la fois de manière indépendante et en équipe.
- Maîtrise des outils MS Office - Outlook, Word, Excel, PowerPoint.
- Une expérience de Microsoft Dynamics est un atout.

**ABOUT US**

Diversitech is a technology leader in the industrial air filtration sector. Our organization provides dependable products specifically designed to assist in preserving a safe and secure working environment by effectively capturing and containing smoke, dust, and fume particles. Diversitech's extensive range of products is distributed and applied on a global scale through our highly skilled international sales and engineering teams. For more information on us, visit Diversitech.ca, or follow Diversitech on LinkedIn.

**ROLE & RESPONSABILITIES**
- Answer incoming customer calls regarding order status, product problems, billing issues, product availability & pricing, shipping information and other general concerns.
- Accurately prepare Quotes, Sales Orders, RMA’s (Return Merchandise Authorization),Consignment Orders
- Act as theprimary point of contact between customers and all other departments (Operations, Engineering, Administration)
- Maintain data base records by ensuring customer information is accurate and up to date.
- Create and add material to digital files and verify database for errors or redundancy.
- Take a proactive role in identifying and reporting areas of customer concern (trends) and make recommendations to help resolve issues and improve service standards.
- Keep current with any changes in processing procedures and company policies.
- Contribute to non-core activities when called upon, such as inventory count, invoice reconciliation, sales collateral prep, shipping documentation, etc.

**SKILLS & EXPERIENCE**
- Customer First attitude with a minimum of 3 years’ experience in Customer Service.
- Ability to always remain professional and courteous with customers and colleagues.
- Fluently Bilingual (written & oral) in English & French
- Organizational/prioritization skills to be able to work in a multitasking environment.
- Ability to work both independently and in a team environment.
- Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
- Experience in Microsoft Dynamics an asset.

Type d'emploi : Temps plein

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Congés de Vacances et Compensatoires
- RVER
- Stationnement sur place
- Tenue Décontractée

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi

Capacité à faire le trajet ou à déménager:

- Montréal, QC H4S

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