Customer Service Representative

5 months ago

Montréal, Canada S&S Activewear Canada Inc. Full time

**APPLY TODAY TO JOIN OUR TEAM**

**Description**

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with Team members within the customer service department. We are seeking highly motivated individuals with a commitment to excellent customer service.

**Compensation & Schedule**

$37k - $42k Annually CAD

Monday-Friday 8AM - 5PM, Full-Time, Non-Exempt

**_ (Toronto and Montreal Office)_**

Hybrid Available after completion of training (3 days onsite 2 days WFH)

**Major Responsibilities include, but are not limited to**:

- Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer.
- Accurately process transactions and educate customers on products and services via phone and chat communications.
- Promote and sustain positive relationships with both internal and external customers.
- Offer basic troubleshooting to customer including product knowledge, recommendations, and problem resolution.
- Participates in assigned projects and consistently meet department goals.
- Support activities for the department as needed.
- Any additional duties assigned by management.

**Requirements**:

- Strong verbal and written communication skills.
- Ability to read and speak English.
- Must have basic math and computer skills.
- Ability to multi-task and be detail oriented.
- Excellent attitude and attendance/punctuality.
- Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
- Results orientated with a strong sense of accountability and urgency.
- Customer service experience preferred.

**Physical Demands**

This job operates an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

S&S conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. S&S's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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