Svp, Global Client Service

6 months ago

Toronto, Canada sgsco Full time

Job Details

Description

Marks is hiring an SVP, Global Client Service for our Marks Toronto studio The work designation will be Hybrid for this role.

**Agency Overview**

We used to call ourselves the agency world’s best kept secret, but we are having a harder and harder time keeping our growing and expanding client relationships under wraps. In the past year alone, Marks has grown revenues greater than12%, and added more than 100 talented professionals to our global team.

Together, we are 900 strong, with 15 studios in 12 countries. Our client, creative and production teams are all global; meaning we always put the right talent against the right client opportunity. Rooted in brand design, we are a super-charged omni-channel creative and experience powerhouse — ready to take on the biggest opportunities that lay ahead for our clients.

Marks is part of SGS & Co; which offers a suite of full-length marketing services by combining Marks with SGS, the world’s premier global packaging production agency.

**The Role - **SVP, Global Client Service**

As a member of the Marks Global Leadership team, the SVP, Client Service will report to the President, Marks and will be a key member of the team that drives all strategic decisions for the agency. Specifically responsible for all client engagements, this role has 10 direct reports and a total team of 135 (& growing). In the past two years, Marks has transformed from a regionally-led agency to a truly global team of teams. Creative, Client Service & Operations all report globally to central leadership. While we have inflicted a lot of change into the agency, the benefits of our one-P&L, global-approach is paying dividends daily.

The incumbent is in the process of transitioning into a purely Business Development role for the total enterprise. The new SVP, Global Client Service will work very closely with the SVP Growth in driving Marks’ business and client opportunities. This delineation of responsibilities, does not mean growth and business development will not be priorities for the role, but will drive an expectation for more focus on cultivating the clients and engagements currently in the Marks ecosystem.

The SVP, Global Client Service will be a “player-coach” capable of recruiting, mentoring, developing, and retaining a high-performing team, while also staying hands-on with key customers and delivering on individual revenue and margin goals. Also key to the role will be guiding and fostering strong relations and interactions with Strategy, Creative, Operations and our Global Creative Production team.
- 15 years’ experience minimum in agency client service, with a proven track record of developing strong relationships while delivering internal goals (reference needed)
- Ideal background would include experience in traditional brand design shops; as well as omni-channel communications/advertising/digital agencies
- Excellent communication and presentation skills, comfortable speaking to and motivating large groups
- Results-driven, collaborative, relationship-focused client service leader

**Critical Competency Traits**

In addition to the requisite experience and skills, SVP, Client Service will bring demonstrable leadership competencies in these critical areas:
Executing for Results: In addition to setting strategy, it will be critical for this individual to drive results and positive change. The successful leader will have a track record of exceeding goals. They will have a track record of going above and beyond what is asked and as one who strives to improve upon SOP. This individual will also be able to work independently but will have the organizational skills to work independently with limited guidance.

Team Leadership: This individual will be a hands-on executive who leads from the front and models the values of the organization. This is a leader who communicates a vision that gives subordinates direction and focus to their efforts; creates a culture of accountability; proactively addresses problem performers before they affect team effectiveness; and builds a team of diverse talents that complement one another.

**Physical Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.
- Frequently required to sit; use hands to touch, handle, or feel and talk or hear.
- Frequently required to stand; walk and reach with hands and arms.
- Vision, color vision and ability

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