Front Desk and Client Support Associate

3 weeks ago

North Vancouver, Canada Hero Academy Full time

**Please provide an EMAIL COVER LETTER. Those who do not will NOT be considered**

The Front Desk & Client Support Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Hero Academy’s Mission, Vision and Values.

This individual will ensure that all members and clients are welcomed and informed about Hero’s classes and programs. This individual should be an independent thinker, who is comfortable working in a combat sports gym, highly motivated, excellent at problem solving and troubleshooting.

**Responsibilities & Tasks**:

- Reception:

- Welcome and exit members in a confident, professional, and friendly manner.
- Anticipate member's needs, respond promptly and acknowledge all members.
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Hands-on experience in accepting payments from customers and giving receipts.
- Drive revenue by communicating and demonstrating benefits of programs, products and special promotions to members.
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.
- Notifies clients of any program scheduling changes or closure dates
- Gym Operations:

- Oversees all class and private training session check-ins and registrations.
- Registers new clients.
- Oversees general tidiness of gym - light cleaning duties may include, but are not limited to wiping up spills, taking out trash, tidying the kids corral, putting away equipment.
- Events & training:

- Available to coordinate and attend events
- Available for staff training & meeting

Qualifications & Experience:

- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
- 16+ years of age
- Experience with Mindbody is a plus but not required
- Experience with POS systems is a plus but not required
- Proficient with Microsoft Word, Excel, and Outlook
- Proficient with Google Sheets and Pages
- Proficient in using social media platforms such as Instagram and Facebook
- Excellent problem solving skills
- Excellent people skills, good team leadership skills, team player
- Outgoing, cheerful and welcoming personality
- Able to engage in welcoming conversations with clients
- Able to think on your feet and adapt to a situation
- Must be able to work independently and problem solve
- Must be able to troubleshoot and self educate / research

**Benefits**:

- Competitive Salary
- Unlimited class membership
- Discounts on clinic services (Massage, Chirotherapy, etc)
- Discounts on equipment and merchandise
- Friends and family discounts
- Opportunities to advance

Hours (Initial training hours may vary as well as when the needs of the facility change. Please specify your availability for the days/times listed below.)
Monday: 3pm - 8pm
Wednesday: 3pm - 8pm
Friday: 3pm - 5:30pm
Saturday: 8am - 3pm

**Job Types**: Part-time, Casual, Permanent

**Salary**: $15.65-$17.00 per hour

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site gym
- Store discount
- Tuition reimbursement
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: One location

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