Leader, Change Management

1 month ago

Burnaby, Canada PHSA Full time

**Leader, Change Management - Device Management and Delivery**

Workplace Tech and Services

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Leader, Change Management - Device Management and Delivery is responsible for supporting the change management initiatives of the successful delivery of devices (e.g. laptops, desktops, mobile, print, workstation-on-wheels, kiosks, etc.) within Information Management Information Technology Services (IMITS). This role will focus on changes to business processes, systems and technology, job functions and organization structures, as well as creating and implementing change management plans that minimize resistance among clinical users and maximize user engagement. The Leader will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees and users of the electronic health record system in the organization. The Leader is responsible for the creation and implementation of change management strategies, providing change coaching and support to managers and supervisors as they help their staff through the same process. Additional support will be required for project teams in integrating change management activities into their project plans.

**What you’ll do**
- Applies a structured change management approach and methodology for the people side of change caused by projects, organizational changes, and other change efforts within health care primarily across Vancouver Coastal Health (VCH), Providence (PHC) and Provincial Health Services (PHSA). Develops a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
- Initiates, cultivates, and maintains an effect change network of change champions and develops influence within the network and provides change related coaching, mentoring, and support to change champions.
- Identifies potential people-side risks and anticipates points of resistance, and develops specific plans to mitigate or address the concerns (identify resistance and performance gaps, develop and implement corrective actions).
- Conducts readiness assessments; evaluates results and presents findings in a logical and easy-to-understand manner.
- Develops in conjunction with other stakeholders a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
- Supports the execution of plans by employee-facing managers and business leaders.
- Be an active and visible coach to executives and leaders who are change sponsors.
- Creates and manages measurement systems to track adoption, utilization and proficiency of individual changes.
- Creates and enables reinforcement mechanisms and celebrations of success.
- Works with project teams to integrate change management activities into the overall project plan.
- Works with Communication, Training, Human Resources and Organizational Development specialists in the formulation of particular plans and activities to support project implementation.
- Facilitates knowledge transfer from clinical staff to project team regarding clinical workflows and business processes.

**What you bring**

Qualifications
- A level of education, training, and experience equivalent to a Master’s degree in Organizational Development, Organizational Change, or Business Administration and seven (7) years of experience in leading change or technology change in a health care setting. PROSCI Certification or equivalent experience of change management principles and methodologies is an asset.
- Demonstrated recent knowledge of the systems, culture and organizational systems intelligence in a health care organization. Demonstrated experience in leading change in a clinical setting. Demonstrated expert knowledge and leadership in Organizational Change. Demonstrated experience leading a team and fostering a respectful, motivating and supportive environment. Demonstrated expert knowledge in change theory and adoption principles and how these principles can be translated into implementation strategies to generate positive outcomes for patients. Demonstrated problem solving and root cause identification skills. Demonstrated ability to manage relationships and influence senior leadership. Demonstrated analytical and decision making abilities. Demonstrated knowledge of Lean or related process improvement principles. Demonstrated ability to see the “whole picture” in relation to the project. Proven ability to influence, engage, collaborate on and coordinate change activities successfully and positively across multiple organizations. Exceptional ve

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