Restaurant Manager

5 months ago

Niagara Falls, Canada Watermark Restaurant - Hilton Hotel and Suites Niagara FallsFallsview Full time

**What will it be like to work for the Hilton Niagara Falls/Fallsview?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**Job description**

As a Manager of the Watermark Restaurant, you will be responsible for:

- overseeing a team of 25+ Team Members, operating the Front of House and ensuring that all are well equipped with the tools and knowledge for performing everyday tasks.
- ensuring that the Restaurant operates within the provided parameters (i.e. Staffing levels, Food/Beverage costs), while identifying new ways to improve the development of the business.
- working alongside Human Resources by interviewing, training and coaching new Team Members while carrying out training and development to all staff members. Health and Safety will also be a propriety of the Manager by ensuring proper sanitation and cleaning standards are upheld.
- leading by example and assist Guests with any requests in a calm and professional manner, while empowering Team Members to take ownership of Guest issues when they arise, and ensure that all Guests feel cared for, valued and respected.
- working very closely with the Chef & Sous Chef of the Restaurant to help execute any of the Restaurant functions or events that take place.

**Essential Functions**
- Communicate Food and Beverage supply orders to the Food Stores department per the needs of the Restaurant (Front of House - Kitchens are done by the Chefs)
- Manage Team Members, including forecasting staffing levels; interviewing; training per Job Skills Checklist, assigning breaks, coaching, counseling, and disciplining; monitoring and developing work performance.
- Track employee attendance.
- Ensure that all company memos are conveyed to the team members and that they are up to date on all relevant information.
- Complete other administrative tasks using Navision, Microsoft Office, Timesaver, and Micros systems.
- Checks and ensures appropriate levels of inventories are maintained at the proper temperature and stock is rotated to minimize waste and maximize ratio turnover.
- Ensures compliance with health and safety standards in all aspects of the front of house areas.
- Participates in all hotel meetings inclusive of but not limited to Team members and F&B
- Assist the Team by taking Guest food and/or beverage orders and input orders in appropriate point-of-sale system.
- Monitor the Point-of-sale system by ensuring purchases are accurately totaled, processed and collected, as well auditing opening and closing procedures.
- Ensure knowledge of all food & beverage products and promotions and specials are properly communicated to all Team Members

**Experience, Skills and Requirements**
- Minimum 5 years previous front-of-house experience, with a focus on fine dining
- At least 3 years previous supervisory or managerial experience
- Smart Serve certification
- Strong leadership skills
- Excellent organizational and time management skills and the ability to maintain composure under pressure.
- Proven ability to work collaboratively in a high-performance, fast-paced environment.
- Superb communication skills
- Ability to stand continuously and occasionally lift up to 30lbs.
- Is guest obsessed and promotes the team to be.
- Availability to work flexible hours as including evening, weekends, and holidays.
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

**This job posting is not exclusive or exhaustive list of all job functions that the Watermark Manager will be asked to perform from time to time. This list is only a sample; the Watermark Manager may be required to perform other duties.**
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Application question(s):

- What are your salary expectations for this position?

**Experien

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