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Service Advisor

4 months ago

Laval, Canada AutoCanada Inc. Full time

The pursuit of excellence, passion & attention to detail are the pillars of the BMW MINI Laval philosophy.
- By joining the BMW MINI Laval team, you will not only benefit from competitive compensation & benefits, but you will also have the opportunity to advance your career within a prestigious group.

We are looking for a **Technical Advisor** for our BMW MINI Laval dealership. As a technical advisor, you will be responsible for receiving customers & obtaining the information necessary to identify & suggest repairs and/or maintenance work on the vehicle.

**What BMW Laval offers**:

- Competitive wages
- Professional development plans, paid training & career development opportunities
- Group benefits, including extended health insurance, dental insurance, travel insurance, life insurance, short term & long-term disability insurance
- Employee assistant program
- A positive work environment
- State of the art equipment
- Company events
- Free parking on site
- Paid time off
- An opportunity to be part of an exciting, growing business

**Your day to day**:

- Greet & serve customers of the service department
- Open & close work orders
- Suggest preventive maintenance recommended by the manufacturer based on the vehicle's manufacturing date, mileage, & general condition
- Consult with automotive technicians regarding required repairs & or maintenance work & provide options to clients
- Ensure rigorous monitoring of the undergoing work & keep the customer informed of the status of vehicle repairs
- Work with the parts department to determine parts availability & scheduling of future service appointments
- Advise clients about warranty protections & potential cost savings
- Review the repair order & service performed with the client after the service has been completed

**Your talents**:

- Automotive knowledge
- Proven ability to provide an exceptional customer experience
- Ability to set & achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
- Demonstrated communication & interpersonal skills
- Organization & follow-up skills
- Valid driver’s license