Contact Centre Agent

7 months ago


Dartmouth, Canada Nova Scotia SPCA Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Urban area
- Veterinary clinic
**Tasks**:

- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Answer clients' inquiries and provide information
**Computer and technology knowledge**:

- Database software
- MS Excel
- MS Outlook
- MS Word
**Area of work experience**:

- Veterinary
**Area of specialization**:

- Communications
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:

- Life insurance
- Pension plan
**Other benefits**:

- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week


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