Contact Center Advisor

7 months ago

Dartmouth, Canada EfficiencyOne Full time

**We transform the way people use energy.**About EfficiencyOne**

EfficiencyOne is a leading efficiency enterprise. Our core values are integrity, innovation, and partnership, and our purpose is “to transform the way people use energy”. We work with many outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.

**Why you’ll love working here**:

- A culture that understands there is life outside of work and cares about their employees.
- We offer a fun, social, and inclusive working environment in a newly renovated space. We also offer hybrid/remote work options and a strong focus on health, safety, and wellness.
- You’ll enjoy fair, equitable, and competitive compensation aligned with the changing market.
- We offer an exceptional and holistic benefits plan (65% employer paid), retirement savings plan (defined contribution), health and personal lifestyle spending accounts, and employee and family assistance program.
- You can grow at EfficiencyOne, with approved job-related courses, memberships, and designations 100% company-paid. Plus, we make it a priority to ensure employees are provided opportunities to fill internal roles.
- Being part of a team contributing to Nova Scotia’s goal of 2050 net-zero carbon.

**The opportunity**:
The **Contact Center Advisor** will help navigate customers to the appropriate Efficiency Nova Scotia services to meet their needs. They will have an in-depth knowledge of the services that each customer is eligible for and be able to provide information on what their energy efficiency project would entail. The advisor applies active listening to assess customer needs and provides helpful, timely, and informative responses. The advisor has a strong program and product knowledge, provides information on product and program features, and is familiar with related items, to sell an entire suite of solutions. The advisor is resourceful and can probe for additional information to help solve customer needs. They are highly focused on the customer service experience.
- Responsible for initial and follow-up phone calls to potential, current, and past program participants. Confirm applicant eligibility and outline the next steps in the program process.
- Responsible for delivering clear and concise information on our HomeWarming and Home Energy Assessment programs, particularly our Off
- Oil to Heat Pump Affordability program (OHPA).
- Direct customers to the program streams that best suit their needs, helping to facilitate participation in multiple Efficiency Nova Scotia programs.
- Responsible for sharing information about Efficiency Nova Scotia program offerings to help set and refine expectations about processes and timelines.
- Responsible for tracking information in Excel and recording detailed customer interactions in our customer database.
- Responsible for maintaining up-to-date knowledge of all Efficiency Nova Scotia programs as well as interpreting and explaining details to customers.

**What Will Help You Succeed?**
- A Community College or University diploma or equivalent combination of education and work experience.
- Experience in a call center environment is considered an asset.

**What to expect in your first several weeks on the job**:
**In the first week, expect to**:

- Meet with the team.
- Learn about the organizational history of Efficiency Nova Scotia
- Receive an orientation of duties performed by the Contact Centre Team Lead and Contact Centre representatives.
- Begin to gain familiarity with the Efficiency Nova Scotia programs/services website pages.
- Be introduced to the tools and resources used to perform the Contact Centre Team Lead duties.

**In the first month, expect to**:

- Increase depth of understanding of programs and services offered by Efficiency Nova Scotia
- Job shadows the other Contact Centre Team Lead and understands their roles and responsibilities.
- Become more familiar with the organizational structure, programs, and departments, as well as the people within them and their functions and roles.
- Gain confidence in knowing where to look for answers needed to address inquiries from Contact Centre Representatives, Navigators, and program teams.
- Perform core duties with limited support.

**In the first three months, expect to**:

- Perform core duties independently.
- Gain expert-level knowledge of the tools, techniques, and processes of the Contact Centre Team Lead role.
- Establish a performance and development plan with your manager.

  • Contact Center Advisor

    2 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **We transform the way people use energy.**About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond. We transform the way people use...

  • Service Advisor

    7 days ago

    Dartmouth, Canada MacKay's Truck Center Full time

    **Career Opportunity** **Service Advisor** MacKay’s Truck & Trailer Center is a full-line Volvo, Mack, Isuzu and Hino truck dealership, with locations in Truro and Dartmouth, Nova Scotia. We currently have a job opening for a permanent full-time Service Advisor working dayshift, Monday to Friday with a Saturday rotation. This position is at our...

  • Service Advisor

    7 months ago

    Dartmouth, Canada MacKay's Truck Center Full time

    **Career Opportunity** **Service Advisor** MacKay’s Truck & Trailer Center is a full-line Volvo, Mack, Isuzu and Hino truck dealership, with locations in Truro and Dartmouth, Nova Scotia. We currently have a job opening for a permanent full-time Service Advisor working dayshift, Monday to Friday. This position is at our Dartmouth location. This is an...

  • Contact Center, Team Lead

    6 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **We transform the way people use energy.**About EfficiencyOne** EfficiencyOne is a leading efficiency enterprise. Our core values are integrity, innovation, and partnership and our purpose is “we transform the way people use energy”. We work with many outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova...

  • Night Shift Foreman

    6 days ago

    Dartmouth, Canada MacKay's Truck Center Full time

    Mackay’s Truck and Trailer Limited: Dartmouth Location MacKay’s Truck & Trailer Center is a full-line Volvo, Mack, Isuzu, and Hino truck dealership, with locations in Truro and Dartmouth, Nova Scotia. The Dartmouth location is a Volvo Uptime certified dealership. We currently have an opening for a night shift foreman/ supervisor. The shift is...

  • Energy Solutions Advisors

    6 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **Energy Solutions Advisor** **(Inbound)** **_We come to work every day to make the world a better place. _** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation...

  • Tesla Advisor

    1 month ago

    Dartmouth, Canada Tesla Full time

    **What to Expect** The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the...

  • Call Center Manager

    2 days ago

    Dartmouth, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Team Lead

    6 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **_We come to work every day to make the world a better place._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and...

  • Parts Advisor

    7 months ago

    Dartmouth, Canada Peterbilt Dartmouth Full time

    **Peterbilt Atlantic** is seeking an experienced heavy truck PARTS ADVISOR to join the team at our Dartmouth location. Our facility is currently expanding, and this is your chance to work along the best technical teams in the region in a freshly renovated dealership. Take your career to the next level by as we represent the iconic Peterbilt brand in Eastern...

  • Tesla Advisor

    4 weeks ago

    Dartmouth, Canada Tesla Full time

    What to ExpectThe Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s...

  • Parts Advisor

    7 months ago

    Dartmouth, Canada Centennial Auto Group Full time

    Centennial Carstar Dartmouth is looking for an organized, motivated individual to join our team as Parts Advisor!_ **NOW HIRING**: Parts Advisor **LOCATION**: Centennial Carstar Dartmouth, Dartmouth, NS **HOURS**: Full time, Permanent. 40 hours per week. **WAGES**: $17.00 - $22.00 per hour + benefits (negotiable based on experience) **THE PERFECT...

  • Parts Advisor

    3 months ago

    Dartmouth, Canada Centennial Auto Group Full time

    TD Insurance Auto Centre is looking for an organized, motivated individual to join our team as Parts Advisor!_ **NOW HIRING**: Parts Advisor **LOCATION**: TD Insurance Auto Centre (Centennial Carstar Higney), Dartmouth, NS **HOURS**: Full time, Permanent. 40 hours per week. **WAGES**: $17.00 - $22.00 per hour + benefits (negotiable based on...

  • Service Advisor

    6 months ago

    Dartmouth, Canada AutoCanada Inc. Full time

    **Service Advisor** **Dartmouth Chrysler Dodge Jeep Ram** **Dartmouth, NS** We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Dartmouth Chrysler Dodge Jeep Ram **is looking for a friendly and motivational individual to fill this position. You will play a key role...

  • Service Advisor

    1 month ago

    Dartmouth, Canada Steele Chevrolet Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Chevrolet **is seeking a** Service Advisor **to join our team! As a **Service Advisor** with** Steele Chevrolet**, you will be the primary point of contact...

  • Service Advisor

    7 months ago

    Dartmouth, Canada Peterbilt Dartmouth Full time

    **Rev Up Your Career at Peterbilt Atlantic!** **Peterbilt Atlantic Dartmouth** is on the lookout for a Service Advisor to join our dynamic team. With our brand-new facility set to open this summer, we're offering an unparalleled opportunity to work in a cutting-edge environment. This is your chance to be at the forefront of developing state-of-the-art...

  • Lead - Wfm Center of Excellence

    7 months ago

    Dartmouth, Canada ADP Full time

    Position Description: Reporting to the Director, Strategic WFM and Optimization within the Service Operations organization, the Lead WFM CoE will be responsible for establishing WFM best practices, drive innovation and support the WFM Year End strategy. They will also act as the main support for our IVR-Routing Service Technology and our upcoming Genesys...

  • Parts Advisor

    7 months ago

    Dartmouth, Canada Centennial Auto Group Full time

    Salary: $17.00 - $22.00 per hour + benefits (negotiable based on experience) **NOW HIRING**: Parts Advisor **LOCATION**: TD Insurance Auto Centre (Centennial Carstar Higney), Dartmouth, NS **HOURS**: Full time, Permanent. 40 hours per week. **WAGES**: $17.00 - $22.00 per hour + benefits (negotiable based on experience) **THE PERFECT FIT**: Are you...

  • Parts Advisor

    7 months ago

    Dartmouth, Canada Centennial Auto Group Full time

    **NOW HIRING**: Parts Advisor **LOCATION**: TD Insurance Auto Centre (Centennial Carstar Higney), Dartmouth, NS **HOURS**: Full time, Permanent. 40 hours per week. **WAGES**: $17.00 - $22.00 per hour + benefits (negotiable based on experience) **THE PERFECT FIT**: Are you passionate about delivering outstanding customer service and possess a strong work...

  • Parts Advisor

    4 weeks ago

    Dartmouth, Canada Centennial Auto Group Full time

    _TD Insurance Auto Centre is looking for an organized, motivated individual to join our team as Parts Advisor!_ **NOW HIRING**: Parts Advisor **LOCATION**: TD Insurance Auto Centre (Centennial Carstar Higney), Dartmouth, NS **HOURS**: Full time, Permanent. 40 hours per week. **WAGES**: $17.00 - $22.00 per hour + benefits (negotiable based on...