Contact Centre Agent
3 months ago
Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:
- Urban area
**Tasks**:
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Perform general office duties
- Answer clients' inquiries and provide information
**Computer and technology knowledge**:
- Database software
- MS Excel
- MS Outlook
- MS Word
**Security and safety**:
- Basic security clearance
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:
- Life insurance
- Pension plan
**Other benefits**:
- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
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