Property Manager

3 weeks ago

Vancouver, Canada The Broadway Group Full time

**About us**

The Broadway Group is a family of charities and non-profits providing housing and care for older adults and people with disabilities and below market rate housing for all. Currently the group consists of three societies over multiple sites in the Lower Mainland. Our community has been providing care and housing for over 50 years. Motivated by its Christian roots, the group aims to provide professional, compassionate, and respectful support to all people of all faiths and backgrounds.

**Property Manager**

Reporting directly to the CEO, the Property Manager (PM) is accountable for the efficient management of:

- Shiloh Housing properties: 1 site Vancouver (downtown eastside), 1 site Richmond, 80 total units, affordable housing
- Residences for Independent Living (RILS) properties: 1 site Vancouver (False Creek), 1 site Richmond, 44 total units, supported and affordable housing.
- Acts as the liaison to the tenants, in accordance with The Broadway Groups’ Mission, Vision, and Values.
- Leads a team that provides excellent service by planning, organizing, directing, and coordinating maintenance, grounds, and tenant services.

**Leadership**
- Provides direction to staff, coordinates work assignments, establishes work schedules/rotations, evaluates staff performance, and determines related training and orientation requirements.
- Develops, maintains, and monitors the department’s Continuous Quality Improvement Program. Provides reports and information in a format most suitable for effective Leadership decisions.
- Develops policies, procedures, objectives, and goals for the department in accordance with the organization’s operational and strategic direction.
- Ensures safe practices and procedures are adhered to. Exercises due diligence regarding resident/tenant safety and employee safety.
- Participates as an active member at The Broadway Group Leadership team meetings.

**Tenant Relations**
- Interviews potential tenants to determines suitability for residency.
- Collects rents when due and follows up with outstanding accounts.
- Mediates tenant disputes.
- Reviews tenants' eligibility and conducts rent reviews at least annually.
- Establishes a healthy tenant/landlord relationship and positively represents the organization.
- Conducts annual and end of tenancy suite inspections, makes recommendations for maintenance, and oversees timely suite turnovers.

**Government Relations**
- Ensures that The Broadway Group affordable housing societies are in compliance with all BC Housing and statutory requirements.
- Notifies finance director of any required reporting and assists with reporting as requested.

**Facilities Management**
- Inspects all facilities including their environmental services and maintenance requirements, and reports monthly to the site Executive Director and CEO.
- Plans, manages, and reviews all facility repairs and upgrades, providing recommendations to the site Executive Director and CEO.
- Provides oversight, guidance, and is a resource to maintenance and building managers, if applicable.
- Develops, maintains, evaluates and follow-ups on maintenance, fire safety, and grounds work requisitions and preventative maintenance program as required. Ensures Maintain X software is utilized to its fullest potential.
- Participates as part of the maintenance team

**Finances**
- Ensures rent receipts are forwarded to the finance team promptly.
- Reviews and approves all building related invoices for payment in a timely manner.
- Negotiates and monitors building service contracts for all facilities.
- Monitors expenditures and makes recommendations regarding the annual budget and participates in long range planning. Responsible to ensure department expenditures stay on budget.

**Other**
- Perform other related duties as assigned by the CEO.
- Participates in the On-Call program and is available after hours to attend to building and tenant emergencies.

**Qualifications**:
Education
- Completion of a bachelor's degree or equivalent related to property management
- Minimum two (2) years' experience in tenant relations and staff supervision
- Knowledge and understanding of the Residential Tenancy Act
- Or an equivalent combination of education and experience

**Skills**:

- Strong knowledge of building structure and systems, and an ability to recognize and address deficiencies
- Sounds knowledge of the principles and practices of property management, particularly in the social housing non-profit sector
- Excellent negotiation, mediation, and conflict resolution skills
- Excellent written and oral communication, interpersonal, and relationship building skills
- Strong computer skills including Office 365 suite
- Ability to function as an effective team leader, and make informed appropriate decisions
- Basic knowledge and skills in general maintenance including plumbing, carpentry, and electrical work
- Ability to travel throughout the Lower Mainland on a frequent basis

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