Night Auditor/front Desk Agent

2 weeks ago


Ottawa, Canada Days Inn Downtown Ottawa Full time

**Night Auditor**
We are currently hiring a **Night Auditor** to join our dynamic team The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

**Key Responsibilities**
Reporting to the Guest Services Manager or designate:

- Provides excellent customer service to all guests;
- Welcomes and greets all guests, and executes check-in and check-out procedures;
- Answers guest inquiries and provide assistance in a professional manner;
- Answers all incoming phone calls and processes new reservations;
- Schedule guest wake-up calls for the following day;
- Accurately follows all cash handling procedures;
- Adheres to all department and Company policies and procedures;
- Ensures guest security by proper handling of guest room keys and personal information;
- Administers all night audit functions;
- Balances all revenue and settlement accounts nightly;
- Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
- Maintains files and resets the system for the next day of operations;
- Follows up on guest requests and resolves problems promptly;
- Performs any other job-related duties as assigned.

**What We are Looking for...**
- Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
- Organized and able to work in a fast-paced, multi-tasking environment;
- Proficient in using a computer, good knowledge of excel and basic accounting principles;
- Excellent communications skills, written and oral;
- Works well under pressure in a changing environment;
- Ability to work with mínimal supervision;
- SynXis PMS knowledge preferred;
- Able to stand for an 8-hour shift;
- Must be able to work overnight weekends and holidays;
- The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am in rare cases.

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: From $17.00 per hour

**Benefits**:

- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Application deadline: 2023-02-03
Expected start date: 2023-02-03


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