Night Auditor

**Night Auditor**
**Reports To**: Director of Room Operations

BE PART OF MARRIOTT OTTAWA’S FUTURE

Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting. Located one block south of Parliament in the heart of the
Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our guests. With 489 guestrooms, 36000 sqft of event space, 26th floor concierge lounge, SPIN Kitchen & Bar, a Starbucks and crowned by our rotating rooftop summit venue, we are the tallest hotel in the city and second-largest hotel overall.

Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow, and achieve your ambition. Begin your purpose, belong to a community, and become the best version of you.

Owned by InnVest Hotels, Canada’s largest owner & operator of hotels and focused exclusively on hospitality, Marriott Ottawa is preparing to begin a transformative, top to bottom renovation of all guestrooms, meeting and event space as well as all public areas, commencing in 2023, positioning the hotel to continue its storied legacy of hospitality excellence.

**YOU’RE A GREAT FIT IF YOU**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Know how to take care of people.
- Have the ability to “Respond to Cues”.
- Thrive on “Creating Personal Connections”.
- Can “Make it Brilliant”.

Responsible for ensuring Marriott Standards of Quality in guest service (greeting guests, answering inquiries & requests, checking in and checking out), managing guest’s folios and balancing the daily operation of the hotel

YOUR RESPONSIBILITIES MAY INCLUDE:
**Guest Experience**
- Assist with greeting guests, answering inquiries & requests, checking in and checking out.
- Greet guests while assisting with guest registration, room assignment, accommodating special requests, and answering inquiries & requests.
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
- Assist all guests with problems and questions as required. Ensure that all guest problems are resolved effectively using the "Guest Response Program" procedures.
- Be knowledgeable about o Marriott Bonvoy and other frequent traveler programs o Guest rooms, locations, amenities, features, and all other services offered by the hotel o Daily hotel operations, check daily event sheet, and bulletin boards and be up-to-date with all changes, new products and events o The city, the local area, attractions and services to provide the guests with all requested information.
- Know how to follow all hospitality guidelines.
- Handle mail and messages properly and on a confidential basis.
- Ensure the cleanliness of the front desk and back-office area at all times.
- Utilize spare time for cleaning. Keep computer equipment clean at all times.
- Strive to keep current on changing responsibilities in the daily operation of the department.

**Reporting**
- Sort shift work balancing adjustments, charges and paid outs, making all necessary corrections.
- Maintain all necessary system backups and daily reports.
- Operate MARSHA, PMS and GXP, take same-day reservations and know how to enter a reservation in MARSHA.
- Ensure that all reports to be distributed are copied and distributed to the appropriate areas by 7 a.m.
- At all times strive to represent Marriott most professionally.
- Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.

**Financial**
- Complete credit card balancing and processing promptly, ensuring that work is transmitted daily and all back filed properly.
- Complete a thorough audit of restaurant work, balance tallies, post manual charges, monitor cash and charge cheques, complete work in PC and distribute work in PMS on time.
- Consistently perform cheque, garage and ‘two for’ breakfast audits and report the results.
- Accurately balance, distribute and proofread daily gross revenue report balancing revenue to the final and room information to the final house count.
- Professionally critique mistakes and contribute to the daily preparation of the FYI sheet.
- Assist co-workers in completion of audit work to ensure the timely start of the Night Audit final.
- Actively participate and support the implementation of new audit procedures.
- Ensure proper credit when checking out guests and provide the guests with a $0 balance invoice.
- Follow all cash handling and banking procedures to check out all customers efficiently.
- Handle late charges according to the procedur