IT Support Administrator

3 weeks ago


Aurora, Canada Powell Group of Companies Full time

**Gormley Tech**, a division of **RSG International**, is an “in-house” group of professionals offering a high level of expertise and consultation to a well-established, business that continues to grow. With its 24/7 support, employing some of the strongest, technically sound, and experienced individuals in the industry, it maintains the internal IT infrastructure of various companies within RSG International which services include Networking, Remote Access, Cyber Security, Software Development, Cloud Computing, and much more.

**Responsibilities**
- Provides 1st level support for on premises & remotely connected staff
- Monitor Backups, system events to ensure health, maximum system availability and service quality
- Setup, configuration and standardization of end-point devices, including but not limited to, workstations, laptops, smartphones, printers, and peripherals
- Maintain documentation regarding configurations, operations and troubleshooting procedures related to systems used
- Participate in the definition of standards, guidelines, best practices and metrics as directed
- Review Tickets and user requests and assign to appropriate support levels
- Answer user’s queries and service requests in a timely manner
- Support local & remote users via support tickets and documentation.
- Manage software licenses and assign as needed
- Review monthly bills and code as instructed
- Act as a key resource in the deployment and maintenance of new systems to keep the system environment stable and interruptions to a mínimal multi-tiered environment
- Logging all support requests and follow up detail into an internal ticketing system
- Monitoring and enforcement of the company's anti-virus policy on individual workstations
- Acting as on-call support in the event of service or server outage or special events
- Troubleshoot and maintain network, Wi-Fi and telephony connectivity
- Feature programming and end user support for the company's telephony systems
- Audit and inventory of all computer assets

**Qualifications**
- A college or university post-secondary education in Computer Science, or equivalent job-related experience
- Enrollment in or completion of the MCSE is an asset
- 2 to 3 years of experience in a similar role
- Strong problem-solving skills
- Strong customer service, organization, planning and execution skills
- Ability to build relationships across a variety of levels in the organization
- PC and laptop hardware troubleshooting experience
- In-depth knowledge and troubleshooting ability with a wide range of computer/network hardware platforms
- In-depth knowledge and troubleshooting ability with various operating systems including Windows (e.g. 10,11, 2008R2, 2012, etc.), MAC, IOS, and Android
- Practical understanding of networking concepts and associated protocols
- Experience in an MSP is preferred

RSG International is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Our goal is to foster an inclusive organizational culture.

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