Operations Coordinator

6 months ago

Burnaby, Canada Intertek Full time

Operations Coordinator

Intertek is searching for an Operations Coordinator to join our Caleb Brett team in our Burnaby, BC office. This is a fantastic opportunity to grow a versatile career in Inspection, Testing and Certification.

**What you’ll do**:

- Accepts orders from all clients, agents and/or terminals for sampling, inspection, surveying and analytical services.
- Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance and to alert relevant parties in order to seek solutions.
- Upon receipt of an order for services, completes nomination confirmation, work order, prep requests and any special client instructions.
- Maintains contact with terminals, clients, agents, union personnel and other Company offices as generally required during loading/discharge and particularly where problems are encountered which results in delays.
- To act as a single point of contact for designated clients for all instruction.
- Record events in job files communication sheets of correspondence, communication and any on going issues and action.
- Upon completion of loading/discharge, collects the information provided by field personnel, communicates with the laboratory regarding analysis performed and assembles a final report ready for review and publishing.
- Investigates discrepancies and, in accordance with standard operations procedures or with the approval of management, initiates appropriate corrective action
- Assembles the completed information for execution of final certification.
- Maintain good records on jobs for purposes of billing, volume reconciliation, claims handling etc.
- On a rotational basis provides off day coverage from Monday to Friday and Twenty-Four (24) hour coverage on Saturday and Sunday to provide liaison as required between clients, agents, terminals, management, union personnel and other Company offices.
- While on call, coordinates manning requirements for work orders with the union representative dispatcher that may arise during “On Call” rotational coverage.

**What it takes to be successful in this role**:

- Ideally Post Secondary education with a focus on Operations, Logistics or Business
- Be able to work effectively with a multi-departmental team, be self driven and highly organized.
- A working knowledge of the commodity shipping industry would be an asset
- Be calm under pressure and have strong computer skills, particularly with Microsoft Office.

**Intertek’s Commitment**

**Our Culture of Total Quality Assurance**

Intertek promotes a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all.

A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world’s leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

**We Value Diversity**

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
- Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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