Operation - Medical Administrator

7 months ago


Concord, Canada U Vision Group Full time

**Medical Administrator**

**Full-Time, Fixed-term contract**

**Job Summary**

We are currently looking for the position of Medical Administrator to join our amazing team at U Eye Laser Cosmetic (UELC). This role is responsible for offering a quality customer service experience and ensuring that a high level of patient care is always maintained. The ability to ensure that proper assessment of doctors' needs in relation to prepping patients and testing is also required.

**Key Responsibilities**

**Front Desk Role**:

- Greet and attend to patients in person and over the phone.
- Schedule appointments on the EMR system between doctors, Optometrist, and patients.
- Professionally assist doctors, staff, visitors, and patients.
- Answer all phone calls in a professional and courteous manner.
- Providing eye care information to the patient
- Liaise between other departments with discretion and professionalism
- Communicate medical results to patients under clinical supervision.
- Complete accurate documentation of patient visits.
- Maintain confidentiality of all doctors, Optometrist, Opticians, staff, and patient information.
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
- Coordinate booking for OR
- Liaise with hospitals / clinics
- Adhere to policy and procedures during all activities.
- Report any concern related to faxing and communication with external providers to site leads.
- Support customer care team by calling patients for clinic and OR booking.
- Perform all duties within HIPAA regulations.

**Medical Assistance Role**:

- Ensure Clinic and exam rooms patient/medical technician rooms, and patient technician storage are kept neat and tidy.
- Maintaining and cleaning ophthalmic instruments
- Ability to assist the ophthalmologist/optometrists/optician/ophthalmic technicians/hygienist/medical aestheticians in preparing patients for treatments and procedures
- Ability to operate ophthalmic instruments and/or equipment (Training will be provided.)
- Willing to relocate and help all departments, including but not limited to the front desk, diagnostic rooms, exam rooms, OR rooms, and customer care.

**QUALIFICATIONS & EXPERIENCE REQUIRED**
- Fluent English language skills are required, bilingualism is an asset
- Bachelor’s degree or 2 years diploma in a related field, or an acceptable combination of education and experience.
- 2 years of experience in healthcare setup.
- Experience in the field of ophthalmology will be preferred.
- Previous experience at an ophthalmic clinic is a strong asset.
- Knowledge of OSCAR EMR is a strong asset
- Excellent communication skills, both oral and written, and computer skills
- Positive attitude, pleasant and professional manner in person and over the phone
- Alignment with company values
- Availability to work evenings and weekends as needed

Job Types**:Full-time, One year contract extended to permanent upon performance.**

U Vision Group is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):
**Education**:

- Secondary School (preferred)

**Experience**:

- OSCAR EMR: 1 year (preferred)
- related healthcare administrative: 2 years (preferred)

Work Location: In person



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