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Customer Service
3 months ago
**Why you’ll love Canada Cartage**
An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
**Position Summary**
The customer service representative is responsible for supporting and monitoring all on daily adminisitrative activities during the shift. Your role involves monitoring the progress of daily communication between vendors, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services.
**Location: Oshawa, Ontario**
**Schedule: Mon-Friday 8am-5:30pm**
**(8:30am-5:30pm based on working hours and breaks)**
**What you will do**
- Communicating with vendors on daily procedures
- Processing documents as needed
- Able to handle administrative tasks
- Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys
- Help track and monitor driver activity
- Support senior planner and account coordinator requests completing all daily add-ons as required
- Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
- CSR evening duties (respond in timely manner to all customer requests)
**What You’ll Bring**
- 6 months up to 1 year customer service
- High school diploma
**Along with the following Skills & Competencies**:
- capable verbal and written communication skills
- Strong attention to detail
- Proficient in Microsoft Office programs; Word, Excel, and Outlook
- Proven experience in handling multiple priorities
- Must be willing to work a flexible schedule and be able to work overtime if the demand arises
**Why people love working for Canada Cartage**
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
**We are a top employer**
- Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
- We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity
**Come work with an industry leader**
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
WorkatCanadaCartage
