Customer Service Representative

3 weeks ago

Oshawa, Canada BMO Financial Group Full time

419 King Street West Oshawa Ontario,L1J 2K5

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Salary**:
$33,850.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of th

  • Customer Service Representative

    1 week ago

    Oshawa, Canada Mobile Instrument Service & Repair Full time

    **Customer Service Representative** Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) **Job Description**: Customer Service Representative (Bilingual: French/English) Are you looking for a fulfilling role that helps you to make a difference in a customer’s life? We have a great career opportunity awaiting...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Stage Windows & Doors Full time

    Salary: Grow with us as a Customer Service Representative at Stage Windows & Doors! **Company Overview**: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (On-Site) **Job Description**: The Customer Service Representative (On-Site) position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) **Job Description**: Title: Customer Service Representative (Bilingual: French/English) Location: Oshawa, Ontario **JOB DESCRIPTION** The Customer Service Representative (Bilingual: French/English) interfaces with...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** **Park Road Physiotherapy & Foot Clinic** **Employment Type: Part-Time** **Location**: **64 Park Road North** **Oshawa, ON** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada BMO Financial Group Full time

    419 King Street West Oshawa Ontario,L1J 2K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada BMO Financial Group Full time

    925 Taunton Rd East Oshawa Ontario,L1H 7K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 weeks ago

    Oshawa, Ontario, Canada McDonald's Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesGreet and serve customers in a friendly and...

  • Customer Service Representative

    2 weeks ago

    Oshawa, Ontario, Canada 2256032 Ontario Inc (delivering services on behalf of ServiceOntario) Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer Service: Answer...

  • Customer Service Representative/cashier

    3 months ago

    Oshawa, Canada Bismillah shawarma Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity to work in a dynamic and fast-paced...

  • Customer Service Representative

    5 days ago

    Oshawa, Ontario, Canada BMO Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Autolux Ltd Rapid City Transport Full time

    **_Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...

  • Customer Service

    3 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service / Inside Sales Representative **Job Description**: The Customer Service / Inside Sales Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Autolux Ltd Rapid City Transport Full time

    **Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Quality Control...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Autolux Ltd Rapid City Transport Full time

    **Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Quality Control...

  • Customer Service

    3 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service / Inside Sales Representative **Job Description**: The Customer Service / Inside Sales Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is...

  • Customer Service Representative

    3 months ago

    Oshawa, Canada Autolux Ltd Rapid City Transport Full time

    Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...