Project Administrator

1 month ago

Surrey, Canada Exell Power Services, LTD Full time

The Project Administrator is responsible for being an organized, service-orientated individual to assist project managers. Position is responsible for communicating with a variety of departments, vendors, employees, and customers to ensure projects are completed on time and to budget.

**Responsibilities**
- Schedule jobs with customer.
- Once jobs have been confirmed generate work orders in CRM from quotes that have already been input.
- Prioritize and formulate an appropriate schedule to execute client work.
- Communicate with clients, management and their team for effective problem resolution and transfer of pertinent information.
- Conduct client communication in a highly customer service oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed.
- Help manage the on-going schedule and travel planning to facilitate timely response to customers.
- All work and decisions shall be conducted in strict compliance of all company and regulatory law.
- Observe all safety rules and Best Practices; Follow all company policies and procedures.
- Other duties as assigned by manager
- Work with project managers on month end reports for job costing/ work with accounting team as needed
- Assess quotes to determine what is needed for each job, equipment, manpower etc.
- Follow up with customers to ensure all required documents are provided to help streamline processes.

**Required Experience and Qualifications**:

- Associate’s degree in related field or experience equivalency and a minimum of 2 years related experience.
- Effectively communicate verbally and in writing with customers and peers.
- Dependable and responsible with good judgment and organizational skills.
- Good customer service, time management and follow-up skills.
- Self-management of assigned projects and job cost accountability to perform work within budgeted cost estimates.
- Able to meet deadlines and handle multiple tasks.
- Able to work with various people throughout the organization-Customer Focused.
- Focus on accuracy and efficiencies.
- Proficient in Microsoft word/excel/outlook

**Who we are**

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade

**Our Mission**

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

**Our Vision**

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

**Core Cultural Competencies**

**We do it right**
- We pride ourselves on our integrity and expertise. We don’t cut corners.
- You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
- You conduct yourself professionally, ethically, and honestly.
- You display sound judgment and decision-making skills. You avoid choosing courses of action that assume

unreasonable risk to yourself or the Company.
- You are on time and preplan time off.
- You produce a quality product.

**We are customer driven**
- Our number one concern is our customer and our long-term relationships with them prove our dedication.
- You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
- You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with

respect, courtesy, cooperation, attentiveness and follow instructions from management.

**We focus on growth**
- We are dedicated to growing the company and our employees.
- You seek out new assignments and assume additional duties.
- You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

**We solve problems**
- Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
- You efficiently and thoroughly complete assignments.
- You perform work assignments independently.
- You propose new ideas and find better ways of doing things.

**We get it done**
- We are efficient, reliable and no nonsense. We work hard, but we also play hard.
- You follow through on commitments in a timely way.
- You produce easily understandable and accurate reports that meet customer and/or Company expectations.
- You actively listen. You seek advice and help as appropriate.
- You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

**We** **build strong relationships**
- Our leaders are servant

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