Manager, Technology Services Imits

4 months ago

Burnaby, Canada PHSA Full time

**Manager, Technology Services PDHIS**

Information Security (Core)

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with healthcare strategy and efforts in order to maximize alignment.

**What you’ll do**
- Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans. Conducts an analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Technology Services, and determines priorities for planning and implementing strategies in collaboration with the Technology Services Leadership, key partners and stakeholders.
- Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function. Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team’s concerns and enabling decision-making at the front line.
- Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
- Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
- Develops and continuously improves existing and new technology service processes and methods.
- Develops effective partnerships with stakeholders including healthcare service providers, vendors and outside contractors aligned with established service level agreements (SLAs).
- Actively manages to optimize resource utilization and service quality. Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to improve performance.
- Engages other teams across PHSA and partners in order to provide seamless customer service, challenging the status quo.
- Establishes the disciplines and processes required to manage all aspects of a device management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
- Proactively investigate and prepare for new device management technologies and platforms that may require unique images.

**What you bring**

Qualifications
- A level of education, training, and experience equivalent to a degree in Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
- Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Demonstrated ability to build and maintain effective relationships. Self-directed, highly motivated, results-oriented and able to motivate others. Demonstrated ability to lead teams and to promote teamwork both virtually and locally. Critical thinking skills and proven ability to effectively manage human and fiscal resources. Sound judgment and decision making skills. Demonstrated understanding and experience of quality assurance process, operational planning and program development. Ability to prioritize and manage multiple tasks and projects. Ability to work in an environment in transition and act as an agent of change. Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting. Proven technology background with a solid unde

  • Manager, Technology Services Imits

    7 months ago

    Burnaby, Canada PHSA Full time

    **Manager, Technology Services IMITS** BC Clinical & Support Services HSSBC Willingdon, Burnaby In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and...

  • Manager Business Continuity Imits

    7 months ago

    Burnaby, Canada PHSA Full time

    **Manager Business Continuity IMITS (VCH PHC PHSA)** PHSA Corporate Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously...

  • Manager, Workplace Technology and Services

    7 months ago

    Burnaby, Canada PHSA Full time

    **Job Summary**: **Duties/Accountabilities**: - Enable VPP (VCH/PHSA/PHC)-specific technical solution design; governance and management of enterprise technical solutions; and maintenance and support of systems / technology for integrated desktop solution - Engages stakeholders across IMITS, technology service providers and vendors to ensure supporting...

  • Manager, Workplace Technology and Services

    7 months ago

    Burnaby, Canada PHSA Full time

    **Manager, Workplace Technology and Services** Workplace Tech and Services Burnaby, BC **What you’ll do** - Enable VPP (VCH/PHSA/PHC)-specific technical solution design; governance and management of enterprise technical solutions; and maintenance and support of systems / technology for integrated desktop solution - Engages stakeholders across IMITS,...

  • Team Lead, Imits

    7 months ago

    Burnaby, Canada PHSA Full time

    **Team Lead, IMITS** IMITS Primary Care & Community Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality...

  • Team Lead, Imits

    7 months ago

    Burnaby, Canada PHSA Full time

    **Team (App Development) Lead, IMITS** IMITS Business Solutions Burnaby, BC The Team Lead, IMITS reports to the Manager/Director and is responsible for planning, development, implementation, integration, operational support and future enhancement of all solutions for a designated portfolio within Information Management Information Technology Services...

  • Manager, Business and Clinical Technology Readiness

    3 days ago

    Burnaby, Canada PHSA Full time

    **Manager, Business and Clinical Technology Readiness** PHSA Corporate Burnaby, BC **What you’ll do** - Enable VPP (VCH/PHSA/PHC)-specific technical solution design; governance and management of enterprise business and clinical solutions; that supports the maintenance and support of systems / technology for integrated desktop solution - Engages...

  • Business Analyst and Project Support, Imits

    7 months ago

    Burnaby, Canada PHSA Full time

    **Business Analyst and Project Support, IMITS** PHSA Corporate Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously...

  • Team Lead, Imits

    1 day ago

    Burnaby, Canada PHSA Full time

    **Team Lead, IMITS - App Development** PHSA Corporate Burnaby, BC The Team Lead, IMITS reports to the Manager/Director and is responsible for planning, development, implementation, integration, operational support and future enhancement of all solutions for a designated portfolio within Information Management Information Technology Services (IMITS) that...

  • Portfolio Coordinator, Imits

    7 months ago

    Burnaby, Canada PHSA Full time

    **Portfolio Coordinator, IMITS** PHSA Corporate Burnaby, BC Reporting to the IMITS Director of Clinical Solutions, the Portfolio Coordinator ensures that Clinical Solutions administrative and management functions operate efficiently by working with the Clinical Solutions team to co-ordinate and standardize internal and external operations and business...

  • Systems Analyst, Clinical Solutions, Imits

    7 months ago

    Burnaby, Canada PHSA Full time

    **Systems Analyst, Clinical Solutions, IMITS** IMITS Primary Care & Community Burnaby, BC **What you’ll do** - Support system upgrades and implementations by performing tasks such as preparing all domains; implementing changes to all environments following the change control process; performing all components of testing (e.g. unit, functional,...

  • Network Edge Manger, Technology Services

    7 months ago

    Burnaby, Canada PHSA Full time

    **Network Edge Manger, Technology Services** Comm Tech (Core) Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in...

  • Imits Contracts Analyst

    6 months ago

    Burnaby, Canada PHSA Full time

    **IMITS Contracts Analyst** Business Management (Core) Burnaby, BC Within the context of the Information Management/Information Systems (IMIS) shared services initiative between Vancouver Coastal Health (VCH) and BC Clinical & Supoprt Services (BCCSS), the IS Contracts Coordinator monitors and maintains vendor contracts (software, hardware and licensing)...

  • Imits Contracts Analyst

    14 hours ago

    Burnaby, Canada PHSA Full time

    **IMITS Contracts Analyst** BC Clinical & Support Services 1795 Willingdon Ave, Burnaby, BC V5C 6E3 Within the context of the Information Management/Information Systems (IMIS) shared services initiative between Vancouver Coastal Health (VCH) and BC Clinical & Supoprt Services (BCCSS), the IS Contracts Coordinator monitors and maintains vendor contracts...

  • Director, Cloud Technologies

    7 months ago

    Burnaby, Canada PHSA Full time

    **Director, Cloud Technologies** Business Management (Core) Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of HSSBC safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve...

  • Technical Lead, Ehealth, Imits

    7 months ago

    Burnaby, Canada PHSA Full time

    **Technical Lead, eHealth, IMITS** Provincial eHealth Operations Burnaby, BC Within a client service culture and reporting to the Manager, eHealth, Portal, and Registry Solutions, the eHealth Technical Lead leads operational and project functions related to the planning, implementation, operation and future enhancements of eHealth solutions such as...

  • Program Manager, Planning and Delivery

    3 days ago

    Burnaby, Canada PHSA Full time

    **Program Manager, Planning and Delivery** PHSA Corporate Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all...

  • Health Authority Solution Support Technical Lead

    6 months ago

    Burnaby, Canada PHSA Full time

    **Health Authority Solution Support Technical Lead** Workplace Tech and Services Burnaby, BC In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to...

  • Application Remediator

    3 days ago

    Burnaby, Canada PHSA Full time

    **Job Summary**: **Duties/Accountabilities**: - Lead and engage IMITS technical teams, Service Providers and vendors to ensure readiness and holistic end-to-end delivery of solutions to the client. This includes performing project and change management activities; and implementing approved solutions and plans - Develop Manual Installation Instruction Set...

  • Director, Cloud Technology

    3 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **Information Technology Services** is seeking a **regular, full-time (1.0 **FTE**) Director, Cloud Technology & Infrastructure Services. **This position Provides strategic direction to the Cloud Technology & Infrastructure Services function. Leads modernization and delivery of cloud technology, network and cloud administration, data centre and...