Director, Cloud Technology

3 months ago

Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

BCIT’s **Information Technology Services** is seeking a **regular, full-time (1.0 **FTE**) Director, Cloud Technology & Infrastructure Services. **This position Provides strategic direction to the Cloud Technology & Infrastructure Services function. Leads modernization and delivery of cloud technology, network and cloud administration, data centre and infrastructure services. Oversees development of infrastructure roadmaps, end-to-end lifecycle of projects, and ensuring availability and capacity management for current and future technology needs. Acts as a strategic advisor to the Associate Vice President and Chief Information Officer (AVP & CIO) and collaborates with ITS management team to ensure ITS responsibilities, strategies, goals and projects are realized. Develops understanding of Institute’s environment and establishes strategic alliance with senior leaders, schools, and departments. Assesses ministry mandate(s) and capital renewal needs to develop plans with partners and builds consensus to transform Cloud Technology and Infrastructure Services.
Functionally reports to the AVP & CIO, with direction and oversight from the Chief Information Security Officer (CISO) on matters related to cyber security.

**Duties & Responsibilities**

**KEY** **ACCOUNTABILITIES**:

- Participates as a member of the AVP & CIO’s leadership team, providing input to development of ITS vision, technical roadmaps, and broad over-arching strategies and sharing responsibility for achievements and success.
- Acts as a strategic advisor to the AVP & CIO and collaborates with CISO, ITS management team to ensure ITS responsibilities, strategies, goals and projects are realized. Delivers reports, presentations and business cases on technology vision and transformation, challenges, initiatives, and achievements.
- Develops strategies, plans and policies to drive out initiatives that support achievement of IT infrastructure goals. Establishes the necessary technical standards, processes, and metrics to optimize areas of physical infrastructure, network operations, cloud services to enable a digitally enabled Institute.
- Provides strategic direction to technology infrastructure and network management, including development of infrastructure roadmap, overseeing end-to-end lifecycle of projects, and ensuring availability and capacity management for current and future needs. Translates strategies and roadmap into non-complex language and articulates to key partners.
- Modernizes and maintains core technology such as unified communications (voice, data, video), hosting data centres, high speed connectivity of network systems, servers, and storage to deliver best experience to students and staff. Oversees ongoing maintenance, improvement, and changes to services; recommends retirement of services where needed.
- Leads the development of cloud-based tools and technology to enhance the IT infrastructure experience across BCIT. Guides the team to design, deploy and maintain cloud-based services and processes that enhance service delivery capabilities and align to ITS vision and strategy.
- Develops understanding of Institute’s environment and establishes strategic alliance with senior leaders, schools, and departments. Works with cross functional teams to understand their business needs and mandate and builds consensus to transform Cloud Technology and Infrastructure Services.
- Develops enterprise architectural descriptions, translating business requirements into high-level solution design. Identify opportunities for innovation to address technology debt and cost optimization.
- Collaborates with sector peers, BCNET, vendors, and technology providers. Oversees vendor selection process on installation, maintenance and improvement of Infrastructure and Cloud services. Monitors vendor performance, contract compliance and risk mitigation.
- Establishes service level expectations (SLEs) and key operational metrics to effectively manage services and projects, including relationships with vendor and service providers and engaging clients to deliver on current and future needs. Develops escalation workflow for teams and clients.
- Directs the performance of the team to meet service level commitments and standards. Manages the operating budget for all projects, ensuring optimal usage of both technical and functional resources.
- Takes direction from IT Cyber Security Office to ensure implementation of necessary monitoring capability and remediation of activities that would identify occurrence of a security event.
- Manages directly and indirectly reporting staff, overseeing, and participating in selection, coaching, mentoring, development, performance management and all other people-management practices. Promotes an environment of growth by working with staff to create learning plans, identifying training and development opportunities and ensuring the team receives the support they require to grow.

**Qualifications**

**QUALIFICATIONS** &

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