Support Agent, Service Desk, Bell Mobility, Radio

2 weeks ago

Montréal, Canada Bell Canada Full time

Req Id: 412035

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

**About us**:
**Key Responsibilities**:

- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

**Critical Qualifications**:

- Have a minimum of 3 years’ experience in customer service
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset
- Bilingualism in French/English is mandatory
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Working Conditions**:

- Location: 4180 Jean-Talon ouest, Montreal, Qc
- Flexible schedules with alternating shifts to meet the needs of customers and the business

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Non Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Quebec : Montreal || Canada : Quebec : Laval || Canada : Quebec : Longueuil
**Flexible work profile**: Remote
**Application Deadline**: 07/12/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, QC, Montreal

**Bell, one of **Canada's Top 100 Employers.

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