Operations Support, Bell Mobility

2 weeks ago

Montréal, Canada Bell Full time

Req Id: 415410

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

**Description of the hiring departement**:
Data analytics is the critical skill required in order to:

- Implement the customer’s pricing
- Calculate billing re-rates particularly for custom pricing that is unsupported by the billing system
- Produce custom reports

**Responsibilities**:

- Lead cross functional meetings and establish change management/work plans for each client’s pricing implementation with strong stakeholder and timeline management
- Create and submit macros to Center of Excellence for processing including performance of manual testing
- Management and resolution of error fallout. This may include being on call while macro is running in order to ensure that all timelines are met
- Schedule and manage multiple follow ups to overcome billing system limitation issues
- Develop and execute strategies to improve revenue leakage, uncover account errors, reduce adjustments and increase bill accuracy
- Identification of process gaps and opportunities based on trending analysis
- Participate in Sales RFP discussions to review client requirements for custom billing and reporting. Interpret business needs and translate & create them into custom client reports to meet contractual obligations
- Develop new reporting to facilitate business decisions (for example, analysis to support capital business cases)
- Manipulate complex data and billing parameters for re-rate calculations
- Documenting adjustment re-rate for approval
- Participate in client escalation calls in partnership with sales to review complex pricing reconciliations and negotiate to a positive outcome

**Qualifications**:

- Post-secondary education in computer science or an equivalent combination of education and related work experience
- Excellent time management skills in order to manage multiple projects with varying timelines
- Ability to manage communication with shifting set of stakeholders
- Expert knowledge in corporate client billing infrastructure, eReporting & eCare
- Demonstrated persistence, integrity & attention to detail
- High analytical skills and ability to work with large and complex technical data sets
- Problem solve under pressure including developing temporary creative solutions. Diagnose root cause during unscheduled outages which include working with clients and IT directly to bring services back online.
- Ability to clearly communicate technical information to non-technical persons orally and in writing
- Confidentiality a must based on access to competitive information
- Strong expertise of MS Office suite and software. Advanced skills in Excel and Access
- Knowledge in Programming and Web Focus
- Knowledge of English required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Non Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Quebec : Dorval
**Work Arrangement**:Remote
**Application Deadline**: 11/12/2023

Created: Canada, 1619, 1948

**Bell, one of **Canada's Top 100 Employers.

  • Support Agent, Service Desk, Bell Mobility, Radio

    2 days ago

    Montréal, Canada Bell Canada Full time

    Req Id: 412035 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Support Agent, Service Desk, Radio Division, Bell

    7 days ago

    Montréal, Canada Bell Full time

    Req Id: 415673 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Édimestre, Bell Média

    3 days ago

    Montréal, Canada BELL MEDIA INC. Full time

    Code de demande: 411366 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Graphic Coordinator, Bell Media

    2 days ago

    Montréal, Canada Bell Media Full time

    Req Id: 413844 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Coordonnateur Communications Marketing, Bell

    2 days ago

    Montréal, Canada Bell Full time

    Code de demande: 417910 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Agent de Support, Service à La Clientèle, Bell

    2 days ago

    Montréal, Canada Bell Canada Full time

    Code de demande: 412035 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Multiplatform Journalist, Bell Media

    3 days ago

    Montréal, Canada Bell Media Full time

    Req Id: 416881 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Manager, Building Operations Centre

    4 days ago

    Montréal, Canada Bell Canada Full time

    Req Id: 409663 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Multiplatform Writer, Reporter, Bell Media

    1 day ago

    Montréal, Canada Bell Full time

    Req Id: 412670 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Broadcast Operator, 12 Months Contract, Bell Media

    1 day ago

    Montréal, Canada Bell Canada Full time

    Req Id: 408315 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Retail Sales Associate, Montreal

    3 days ago

    Montréal, Canada BELL MOBILITYBELL MOBILITÉ Full time

    Req Id: 411672 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Retail Sales Associate, Montréal

    3 days ago

    Montréal, Canada BELL MOBILITYBELL MOBILITÉ Full time

    Req Id: 409440 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Retail Sales Associate, Montréal

    2 days ago

    Montréal, Canada BELL MOBILITYBELL MOBILITÉ Full time

    Req Id: 409605 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Rédacteur, Reporteur Multiplateforme, Bell Média

    1 day ago

    Montréal, Canada Bell Full time

    Code de demande: 412670 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Journaliste Multiplateforme, Bell Média

    3 days ago

    Montréal, Canada Bell Media Full time

    Code de demande: 416881 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Head of Desk, Bell Media

    2 days ago

    Montréal, Canada BELL MEDIA INC. Full time

    Req Id: 411541 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Head of Desk, Bell Media

    3 days ago

    Montréal, Canada Bell Canada Full time

    Req Id: 412668 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Multimedia Multitasker Technician, Bell Media

    1 week ago

    Montréal, Canada Bell Media Full time

    Req Id: 413594 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Production Assistant, Bell Media

    2 days ago

    Montréal, Canada Bell Media Full time

    Req Id: 412667 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Production Assistant, Rds, Freelance, Bell Media

    6 days ago

    Montréal, Canada BELL MEDIA INC. Full time

    Req Id: 408783 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...