Desktop Systems Specialist

2 days ago

Waterloo, Canada Teledyne Technologies Inc. Full time

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

**Job Description**:
Job Summary:
Technical Support and Troubleshooting- Diagnose and resolve hardware and software issues reported by users, utilizing advanced diagnostic tools and techniques.- Provide remote and on-site support to ensure mínimal disruption to user productivity.- Document troubleshooting steps and solutions in a ticketing system for future reference and knowledge sharing.

System Maintenance- Install and configure new desktop systems, ensuring all necessary software and drivers are properly set up.- Perform routine maintenance checks, including hardware cleaning and software updates, to enhance system performance.- Monitor system performance metrics and proactively address potential issues before they affect users.

User Training and Support-
- Develop and distribute user guides and FAQs to assist employees in troubleshooting common issues independently.- Provide one-on-one support to users needing additional assistance, fostering a positive user experience.

Network Management- Monitor network performance and troubleshoot connectivity issues, collaborating with network engineers as needed.- Implement security protocols to protect network integrity and user data from unauthorized access.- Respond to user requests for network access and assist with connectivity issues.- Inventory and Asset Management- Track and manage hardware and software inventory, ensuring accurate records of licenses and warranties.- Coordinate repairs and replacements for malfunctioning equipment, minimizing downtime for users.- Conduct regular audits of IT assets to ensure compliance with organizational policies and standards.

Collaboration and Communication- Collaborate with IT team members to plan and implement new technologies and system upgrades.- Communicate effectively with management regarding system performance, user feedback, and ongoing projects.- Participate in team meetings to share insights and contribute to the overall improvement of IT services.

Security Management- Regularly update antivirus software and security patches to protect systems from vulnerabilities.- Conduct security assessments to identify potential risks and implement measures to mitigate them.- Feedback Mechanism: Collect user feedback on phishing training effectiveness and adjust programs based on click rates and user experiences to continuously improve security awareness.

Detailed Description:
The Technical Support Specialist is responsible for providing comprehensive support to users experiencing hardware and software issues. This role involves diagnosing problems, implementing solutions, and ensuring that systems operate efficiently. The specialist will also play a key role in user training, system maintenance, network management, and security management.

The Technical Support Specialist is expected to work in an office environment but may also provide remote support. The role may require occasional travel to different locations for on-site assistance.

Requirements:
- Post-secondary degree or college diploma in a related field, along with a minimum of 5 years in a Desktop Specialist role or similar field.- Strong knowledge of hardware, software, and networking concepts.- Ability to diagnose and resolve technical issues efficiently.- Excellent verbal and written communication skills for effective user interaction and documentation.- Experience in conducting training sessions and creating user documentation.- Strong organizational skills for managing inventory and documentation.- IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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